We offer a range of security services to government and provide a range of general information and system specific guides and forms to support our services:
Please provide client feedback (PDF, 116KB) by using this form.
Forms
For security services monitoring and special requests please complete the appropriate form:
Monitoring forms (including contact and after hours activities):
[Back to top]
Technical questions
These guides may help if you have a technical question about our security services:
[Back to top]
Security topics
We offer general information on the following security topics:
- Alarm system hints (PDF, 53KB)
- Armed robbery (PDF, 104KB)
- Bomb threats (PDF, 51KB)
- CCTV guidelines (PDF, 293KB)
- Common causes of false alarms (PDF, 46KB)
- Crime prevention through environmental design (PDF, 2.43MB)
- Guide to security detectors (PDF, 1.08MB)
- Housekeeping (PDF, 54KB)
- Key management (PDF, 59KB)
- Security information kit (PDF, 136KB).
[Back to top]
Security systems
For users of one of our security services or for more information about a specific security system, view the alarm system information sheets below.
Concept 2000
Concept 3000/4000
- Acknowledging an alarm (3000) (PDF, 61KB)
- Deleting a user (3000) (PDF, 111KB)
- Isolate a zone (3000) (PDF, 85KB)
- Keypad (3000) (PDF, 83KB)
- Menu options (3000) (PDF, 79KB)
- Quick users reference guide (4000) (PDF, 443KB)
- Turning areas on (3000) (PDF, 69KB)
- Turning areas off (3000) (PDF, 78KB)
- User code programming (3000) (PDF, 163KB)
- User manual (3000/4000) (PDF, 412KB)
- User manual (Insight/4000) (PDF, 4.04MB)
Tecom System
- Alarm (PDF, 72KB)
- Arming your system (PDF, 57KB)
- Disarming your system (PDF, 74KB)
- Glossary (PDF, 75KB)
- Help guide (PDF, 25KB)
- LCD Display (PDF, 76KB)
- Menu option 1—Panel status (PDF, 94KB)
- Menu option 3—Input alarm (PDF, 93KB)
- Menu option 10—Isolate input (PDF, 95KB)
- Menu option 14—Program users (PDF, 151KB)
- The challenger menu (PDF, 71KB)
- Types of alarms (PDF, 112KB)
- User guide (PDF, 339KB)
[Back to top]
More information
For more information contact us on (07) 3224 6961, fax (07) 3224 4289, security@sgs.qld.gov.au or PO Box 15464, City East Qld 4002.
For monitoring and after hours support (24 hours/7 days) contact us on (07) 3224 6666.