An initiative of the Queensland Implementation Plan for the National Partnership Agreement on Homelessness
The Queensland Homelessness Information Platform (QHIP) includes the Common Homelessness Assessment and Referral Tool (CHART) and the Vacancy Capacity Management System (VCMS).
QHIP helps manage demand for homelessness services by supporting clients to access appropriate services based on a consistent assessment, referral and prioritisation process ensuring clients gain access to services without repeating their story to multiple providers.
Specialist homelessness services funded by the Department of Housing and Public Works and selected violence prevention services funded by the Department of Communities, Child Safety and Disability Services are required to use QHIP. QHIP is only available to registered users.
Registered QHIP users can logon
Homeless people, people at risk of homelessness, women and children escaping domestic and family violence and the wider homelessness and domestic violence service system.
QHIP has state-wide application.
Vacancy Capacity Management System
The Homelessness Vacancy Capacity Management System (VCMS) is an electronic tool within QHIP that facilitates access to vacancy and capacity information of specialist homelessness services across Queensland.
The VCMS was developed to support services and provides real time information about vacancies in specialist homelessness services in Queensland. Each service listing includes:
- service details
- referral information
- vacancy and capacity information.
Funded services are able to:
- maintain vacancy information in real time
- search available vacancies
- search for agencies.
VCMS enables funded services in the homelessness sector to see vacancy and capacity information for the state, sorted by specific target groups, regional locations, usage and availability.
Common Homelessness Assessment and Referral Tool (CHART)
CHART is the online tool for assessing, prioritising and referring people into specialist homelessness services in Queensland. CHART was developed specifically for use by homelessness and domestic violence services in Queensland and should be used in conjunction with the VCMS. Users are able to:
- create homelessness or domestic violence assessments
- consistently prioritise clients based on their needs and risks
- refer clients to appropriate vacancies
- accept clients into services or decline referrals
- record time spent assessing and referring clients
- run reports on assessment and referral activity.
The QHIP help desk is available to provide support with:
- difficulties logging on to the system
- unlocking existing accounts
- resetting passwords.
Hours of operation
Monday to Friday from 8.30am to 5.00pm
Telephone: (07) 3224 4144
Queensland Homelessness Information Platform
Service coordination protocol
The service coordination protocol provides guidance for services around working with other services to deliver client outcomes.
The practice guide provides guidance for service providers in delivering services to clients.
Training manuals are available for registered QHIP users by contacting the system administrator.
Additional support for the use and application of QHIP to support service delivery to clients is available for registered QHIP users.
The system administrator can also assist with: