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Skip Navigation LinksDepartment of Housing and Public Works > Housing > Industry regulation > Residential services

Residential services

 
A residential service provides accommodation for four or more people who live in one or more rooms and individually pay rent. Typically, each resident has the right to occupy one or more rooms but not the whole premises. Residents in a residential service share facilities such as a bathroom or kitchen. Some services also provide residents with food or a personal care service as part of their accommodation agreement.
 
Another form of residential service is known as aged rental accommodation. This provides accommodation to a person who rents a self-contained unit and who receives food or personal care service from (or on behalf of) the service provider.

Services not included

Some accommodation services are not considered to be residential services. These include:
  • accommodation specifically for tourists or travellers such as backpackers, motels, and bed and breakfasts
  • student accommodation
  • retirement villages registered under the Retirement Villages Act 1999, who are also accredited in accordance with the Residential Services (Accreditation) Regulation 2002.
  • accommodation for employees in connection with their work, or contractors in connection with their service contracts
  • services regulated under other legislation, including
  • services that have funding agreements with a government agency, including those
    • under funding or in premises owned by Aboriginal Hostels Limited
    • conducted by the Department of Housing and Public Works, which is funded under the Housing Act 2003
    • conducted by the Department of Communities, Child Safety and Disability Services and the Department of Housing and Public Works, which are funded under the Housing Act 2003 or the Disability Services Act 2006.

Public register

View a public register of residential services including registration and accreditation details.

Information for operators

If you are a residential service operator, you must comply with the Residential Services (Accreditation) Act 2002.
 
You can view our guide to learn more about the requirements set out in the Act including:
If your residential service is assisting a resident with their medication, the Guideline for Medication Assistance (PDF, 1.60MB) will support you to develop policies and procedures, implement safe practices and to minimise the risk of harm from inappropriate use of medication.
If your residential service provides a food service, The Healthy eating in supported accommodation toolkit, will help you meet the requirements of providing a food service in section 43c of the Residential Services (Accreditation) Act 2002. The toolkit will help you provide nutritious food for residents, adjust meals for residents with special needs, and support residents to make healthier food choices. This toolkit can also be used by clinicians working with people living with a mental illness and/or intellectual disability.
 
For more information on residential services, view our fact sheets and forms.

Contact us

Regulatory Services manages the residential services' registration and accreditation process.
 
Regulatory Services
Phone: (07) 3008 3450
Fax: (07) 3008 5960
Email: regulatoryservices@hpw.qld.gov.au
Post: GPO Box 690, Brisbane Qld 4001
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Last updated 17 September 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)


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