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 Fairness review

We are committed to putting people first and ensuring our housing system is fair.  

A fairer approach to social housing will result in better outcomes for people living in and applying for social housing, as well as for neighbours, service partners, departmental staff, and the community.

We want our tenants to enjoy the same flexibility and freedom as people living in private rental properties. We also want a social housing system that accommodates the many different circumstances people can experience.

To do this, we need to make that system more flexible and people-focused.

As part of this new focus, we have reviewed a number of our policies and created a Fairness Charter.

Fairness Charter

As part of our policy overhaul, we consulted with peak housing bodies to develop a Fairness Charter (PDF, 211KB).

This Charter outlines how we can work together with our clients, tenants, staff and service partners to ensure all Queenslanders have a place to call home.

Fairer policies

We have reviewed our policies to assess their fairness and suitability. To undertake this review we developed 12 fairness principles (PDF, 352KB) that will underpin the development of new policies in the future.

These principles have already been applied to the following policies for community and public housing:

What’s next?

We have finalised the review of our housing policies and plan to make further changes throughout 2016. Some of the policies we have looked at include under-occupancy, information provision, tenancy terms, tenancy changes, rent and eligibility.

Introducing fairer policies is just the start of real, on-the-ground changes. To make changes that make a real difference, we need to hear the views of those people who are affected most by what we do every day.

We’re developing a new Housing Strategy that will provide direction for Queensland’s housing future, and we have been undertaking extensive consultation across the state, to get a wide range of views about the future housing in Queensland. This includes about social and affordable housing, private rental, home ownership and retirement living options.

Our goal is to work together with our stakeholders to increase housing choices for Queenslanders and create a housing system that meets the needs of people and communities over the longer term.

In line with feedback we have received so far, our new Housing Strategy will include more policy changes to ensure a fairer housing system that puts people first.

We look forward to you hearing more about this consultation, and the progress of our new Housing Strategy, later this year.

Last updated 24 November 2016    Creative Commons Attribution 4.0 International (CC BY 4.0)


 Fairness principles—putting people first


Our social housing policies should:

  • include natural justice that allows customers a right of reply
  • not discriminate against vulnerable people
  • be reasonable according to the legal and legislative definitions
  • be flexible enough to accommodate people’s different circumstances
  • have a human element that allows for local decision making
  • balance the needs of existing tenants with people waiting for housing assistance
  • align with an expectation of mutual obligation and responsibility between social housing providers and recipients
  • be consistent across public and community housing
  • place no greater obligation on social housing tenants than private rental tenants (except where housing shortages exist)
  • be publicly available, clear and unambiguous for tenants, applicants and staff
  • allow complaints to be dealt with effectively
  • consider the appropriate allocation and use of public monies.

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