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Fairness review

We are committed to putting people first and ensuring our housing system is fair.  

A fairer approach to social housing will result in better outcomes for people living in and applying for social housing, as well as for neighbours, service partners, departmental staff, and the community.

We want our tenants to enjoy the same flexibility and freedom as people living in private rental properties. We also want a social housing system that accommodates the many different circumstances people can experience.

To do this, we need to make that system more flexible and people-focused.

As part of this new focus, we have reviewed a number of our policies and created a Fairness Charter.

Fairness Charter

As part of our policy overhaul, we consulted with peak housing bodies to develop a Fairness Charter (PDF, 211KB).

This Charter outlines how we can work together with our clients, tenants, staff and service partners to ensure all Queenslanders have a place to call home.

Fairer policies

We have reviewed our policies to assess their fairness and suitability. To undertake this review we developed 12 fairness principles (PDF, 352KB) that will underpin the development of new policies in the future.

These principles have already been applied to the following policies for community and public housing:


Last updated 22 August 2017    Creative Commons Attribution 4.0 International (CC BY 4.0)


 Fairness principles—putting people first




Our social housing policies should:

  • include natural justice that allows customers a right of reply
  • not discriminate against vulnerable people
  • be reasonable according to the legal and legislative definitions
  • be flexible enough to accommodate people’s different circumstances
  • have a human element that allows for local decision making
  • balance the needs of existing tenants with people waiting for housing assistance
  • align with an expectation of mutual obligation and responsibility between social housing providers and recipients
  • be consistent across public and community housing
  • place no greater obligation on social housing tenants than private rental tenants (except where housing shortages exist)
  • be publicly available, clear and unambiguous for tenants, applicants and staff
  • allow complaints to be dealt with effectively
  • consider the appropriate allocation and use of public monies.

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