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Skip Navigation LinksDepartment of Housing and Public Works > Vehicles > Vehicles for government > Vehicle leasing > Insurance


QFleet's standard lease package includes comprehensive insurance currently underwritten by Vero Insurance.

Claims procedure

Notify Vero Insurance of all motor vehicle claims on 1300 888 073 (24 hours, 7 days a week).

As well as providing incident details, you need to provide a driver’s name and valid licence details to the insurer at the time of claim lodgement.

We recommend that you submit your claim promptly after an incident occurs and no later than 10 days. Claims need to be finalised no later than 60 days from the date of incident. Vehicle repairs must be completed prior to end-of-lease.

The policy excess needs to be paid when you receive the insurer’s letter issued at the time of claim notification. This is a contractual obligation and there is no invoice issued. All costs that fall below the applicable excess amount are the responsibility of the agency.

Consult the QFleet Driver Companion Guide for more details on the insurance claims procedure.

When to notify police

You must report an incident to the police immediately if:

  • a vehicle is stolen
  • any injury or fatality occurs to a person
  • a driver involved in the incident does not give their details to the other drivers
  • third party drivers leave the scene of the incident.


Compulsory Third Party (CTP) coverage for Queensland Government vehicles forms part of the vehicle registration through QFleet’s current insurer, Suncorp.

Fatalities and/or injury resulting from a motor vehicle incident are covered under CTP insurance (subject to the determination of negligence).

If there are known injuries to any person, the agency driver is required to complete the Suncorp Notification of Accident by Owner form (PDF, 396KB), and return this form to Suncorp to protect the interests of both the government, and the driver.

National Injury Insurance Scheme Queensland 

The NIISQ (National Injury Insurance Scheme Queensland) was introduced on 1 July 2016, which is available to anyone who is severely injured in a motor vehicle accident. The scheme is to ensure people seriously injured in motor vehicle accidents receive necessary and reasonable treatment, care and support throughout their life, regardless of fault.  

For more assistance

If more assistance is required on a claim please contact the QFleet insurance broker, Michael Woolley on (07) 3008 2666 or by email at

Last updated 05 October 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

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