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Skip Navigation LinksDepartment of Housing and Public Works > Vehicles > Vehicles for government > Vehicle leasing > Insurance


QFleet's standard lease package includes comprehensive insurance underwritten by Vero Insurance.

Crash management

An incentive to minimise the number and severity of injuries caused by on and off-road crashes we offer insurance rewards.

QFleet applies ‘Customer Performance Pricing’ benefit if you have a good safety record. This is calculated as a reduction on the insurance component of your lease rate.

Claims procedure

If the QFleet vehicle is stolen, immediately notify the police and Vero Insurance on 1300 888 073.

You must report a crash to the police as soon as possible if:

  • a vehicle involved needs to be towed away
  • any driver involved in the crash does not give his or her particulars to any other drivers involved in the crash
  • any person involved is killed or injured
  • If a crash involving the above circumstances cannot be reported to the police as soon as possible, it must be reported within 24 hours of the crash occurring.

For all claims, call Vero Insurance on 1300 888 073. 

You can also lodge your claim via email or via the Vero claim form (PDF, 958KB). If the total damage caused by the crash is less than $750, your organisation will be required to pay the account. It may be possible to recover the cost of repairs if the other driver was at fault.

If you require any further information, phone Vero Insurance on 1300 888 073.

Remember: Never leave any valuables in your vehicle.

Consult the Driver Companion booklet for more details on the insurance claims procedure.

More information

For more information on insurance contact us on (07) 3008 2666 or

For more information on claims contact:

Vero Insurance
Phone: 1300 888 073

Last updated 17 November 2016    Creative Commons Attribution 4.0 International (CC BY 4.0)

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