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Skip Navigation LinksDepartment of Housing and Public Works > About us > Business areas > Digital Capability, Information and Transaction Based Services

Digital Capability, Information and Transaction Based Services

Digital Capability, Information and Transaction Based Services includes:

Each unit within this business area has different objectives and provides services to different customers.

Queensland State Archives

Queensland State Archives (QSA) connects Queenslanders with their past - the histories of their families, the local community and the state - by ensuring that the significant records of government are available and accessible.

Our archival collection comprises millions of public records dating back to the early Moreton Bay penal settlement of 1823.

We support government integrity, maintaining the corporate memory of government by overseeing the making and keeping of Queensland’s public records.

As the state's lead agency for government recordkeeping, QSA offers practical recordkeeping advice and tools to over 500 Queensland public authorities.

Annual report

Our annual report provides an overview of our performance, key achievements, and the status of government recordkeeping.

Our vision

Our vision is to inspire all Queenslanders to discover the stories contained within the record of the Queensland Government – anytime, anywhere.

Strategic Plan 2016–2020

Our Queensland State Archives strategic plan 2016-2020 (PDF, 263KB) sets out how we support government and serve Queenslanders.

Organisational structure

View our organisational structure (JPEG, 30KB)

Public Records Review Committee

Queensland's Public Records Review Committee aims to further strengthen the management of public records in Queensland and advises the Minister and State Archivist on the administration and enforcement of the Public Records Act 2002 across Queensland's public authorities. In addition to its advisory role, the committee also has a number of dispute resolution functions.

Members of the committee:

  • Dr David Hamill AM
  • Ms Kate Blackford-Slack
  • Ms Linda O'Brien
  • Ms Julie Steel
  • Mr David Reed
  • Dr Jennifer Clark
  • Dr David Solomon AM

You can contact the committee by contacting QSA.

Contact the Queensland State Archives

Visit the Queensland Government website to see our contact details.

Smart Service Queensland

Smart Service Queensland provides the primary point of contact for customers to access government services through multiple delivery channels.

Primary channels

Customers can contact Smart Service Queensland to access information and conduct a range of transactions through multiple delivery channels:

  • online: qld.gov.au
  • phone: 13 QGOV (13 74 68)
  • in person: at Queensland Government Agent Program (QGAP) and Queensland Government Service Centres (QGSC).

Contact centres

Smart Service has two contact centres located in Mt Gravatt and Zillmere where knowledgeable staff deliver a range of services via the phone.

Queensland Government Agent Program and Queensland Government Service Centres

Smart Service keeps all Queenslanders connected with Queensland Government Agent Program offices and Queensland Government Service Centres located throughout the state.

This network of government service counters provide vital face-to-face contact points for customers in areas where access to services is limited.

More information

For more information about Smart Service Queensland contact us:

Website: www.qld.gov.au
Phone: 13 QGOV (13 74 68)
Outside Australia: +617 3405 0985 (+10 hrs UTC)
Hearing Impaired National Relay Service: 13 36 77

Alternatively, people in rural areas can visit one of the 84 QGAP offices throughout the state. Customers may also visit Queensland Government Service Centres located in Brisbane, Maroochydore and Cairns.

Government employees

Queensland Government agencies can get up to speed on Smart Service Queensland's products by visiting For government



Last updated 02 July 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)


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