Skip links and keyboard navigation

Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to content | Skip to footer | Use tab and cursor keys to move around the page (more information)
Skip Navigation LinksDepartment of Housing and Public Works > About us > Complaints and compliments > Appealing a Housing Services decision > Appealing housing service decisions (Housing and Homelessness Service providers)

Appealing housing service decisions (Housing and Homelessness Service providers)

There are  a number of departmental decisions that can be appealed by a housing service provider (i.e. registered provider, funded ancillary provider or national provider). Those decisions are set out under Part 6 of the Housing Act 2003.  There is no charge to appeal.

What can I appeal?

You can appeal the following decisions:

  • by the chief executive within 28 days after receiving the decision to:
    • appoint an interim manager for the business of a funded ancillary provider.
  • by the registrar within 14 days after receiving the decision to:
    • vary the category of registration of a national provider
    • refuse an application for registration
    • refuse an application by a national provider to vary the provider's registration
    • impose an additional standard condition
    • cancel thte registration of a registered provider
    • refuse an application by a registered provider for cancellation of the provider's registration
    • issue binding instructions to a registered provider
    • appoint a statutory manager for a registered provider.

An appeal application may be accepted outside of this timeframe at the department's discretion on a case-by-case basis. 

How do I lodge an appeal?

To appeal a decision complete an Application for Review—Housing Service Providers (Form 2) (PDF, 46KB).

Submit your application:

 Department of Housing and Public Works 
 Housing Appeals and Review Unit (HARU)
GPO Box 2457
Brisbane  Qld 4001 

What information should be provided with the appeal?

State the decision you are appealing against and why you believe the decision was wrong, unreasonable or unfair. Copies of any documents you may have to support your appeal can also be attached.
 Note : the Appeal Application Form needs to be signed by two (2) officer bearers (generally, they are members of your board or committee)

What will happen to your appeal?

  1. Your appeal will be registered with the Housing Appeals and Review Unit (HARU) in Brisbane and allocated an appeal reference number
  2. We will send you a letter to let you know your appeal has been received (within 5 days of receiving your appeal)
  3. A different staff member from the area that made the original decision will be asked to reconsider the decision and provide HARU with its recommendation and reasons
  4. Your appeal will then be considered based on:
    a)  the information in your appeal
    b)  the recommendation from the area that made the original decision
    c)  departmental policies and procedures, and its application to your circumstances
  5. We wil then let you know the outcome as soon as we can (usually within 28 days of receiving your appeal)

Unhappy with the appeal decision?

If you remain unhappy with the outcome of your appeal, you can contact:

Queensland Ombudsman’s Office
Level 18, 53 Albert Street
Brisbane Qld 4000
GPO Box 3314
Brisbane Qld 4001
Phone: 3005 7000 or 1800 068 908



Last updated 21 May 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

More information

For more information, or if you have any concerns about the appeals process, please contact the Housing Appeals and Review Unit:

Copyright |  Disclaimer |  Privacy |  Right to information |  Accessibility |  Jobs in Queensland |  Other languages

© The State of Queensland – Department of Housing and Public Works 2009–2018

Queensland Government