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Skip Navigation LinksDepartment of Housing and Public Works > About us > Complaints and compliments > Requesting a review of a Housing Services decision > Requesting a review of housing service decisions (Housing and Homelessness Service providers)

Requesting a review of housing service decisions (Housing and Homelessness Service providers)

There are a number of departmental decisions that a housing service provider (i.e. registered provider, funded ancillary provider or national provider) can apply to have reviewed. Those decisions are set out under Part 6 of the Housing Act 2003. There is no charge to apply for review.

What decisions can I apply to have reviewed?

You can apply for a review of the following decisions (reviewable decisions):

  • by the chief executive within 28 days after receiving the decision to:
    • appoint an interim manager for the business of a funded ancillary provider.
  • by the registrar within 14 days after receiving the decision to:
    • vary the category of registration of a national provider
    • refuse an application for registration
    • refuse an application by a national provider to vary the provider's registration
    • impose an additional standard condition
    • cancel the registration of a registered provider
    • refuse an application by a registered provider for cancellation of the provider's registration
    • issue binding instructions to a registered provider
    • appoint a statutory manager for a registered provider.

An application for review may be accepted outside of this timeframe at the department's discretion on a case-by-case basis.

How do I lodge an application for review?

To apply for a review of a decision, complete an Application for Review—Housing Service Providers (Form 2) (PDF, 237KB).

Submit your application:

Department of Housing and Public Works
Housing Appeals and Review Unit (HARU)
GPO Box 2457
Brisbane  Qld 4001

What information should be provided with the application?

State the decision you are seeking to be reviewed and why you believe the decision was wrong, unreasonable or unfair. Copies of any documents you may have to support your application can also be attached.

Note: the Application for Review Form needs to be signed by two (2) officer bearers (generally, they are members of your board or committee).

What will happen to your application?

  1. Your application will be registered with the Housing Appeals and Review Unit (HARU) in Brisbane an allocated a review reference number
  2. We will send you a letter to let you know your application has been received (within 5 days of receiving your application)
  3. A different staff member from the area that made the original decision will be asked to reconsider the decision and provide HARU with its recommendation and reasons
  4. Your application will then be considered based on:
    a) the information in your application
    b)  the recommendation from the area that made the original decision
    c)  departmental policies and procedures, and its application to your circumstances
  5. We will then let you know the outcome as soon as we can (usually within 28 days of receiving your application)

Unhappy with the application for review decision?

If you remain unhappy with the outcome of your application, you can contact:

Queensland Ombudsman’s Office​
Level 18, 53 Albert Street
Brisbane Qld 4000
GPO Box 3314
Brisbane Qld 4001
Phone: 3005 7000 or 1800 068 908​​



Last updated 11 November 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

More information

For more information, or if you have any concerns about the process, please contact the Housing Appeals and Review Unit:



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