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Skip Navigation LinksDepartment of Housing and Public Works > About us > Make a complaint > Who do I contact to make a complaint?

 Who do I contact to make a complaint?

You may submit your complaint or compliment by using the Queensland Government complaints and compliments online form.

Alternatively you may contact one of the following areas of the department directly:


Complaints about Housing Services and Housing tenants

If you have a complaint about housing products and services, or a complaint about a housing tenant, please contact the local Housing Service Centre in the first instance.
If you are not satisfied with how your complaint was managed, you may contact the:
Complaints and Appeals Officer
GPO Box 2457, Brisbane Qld 4001
Freecall: 1300 364 560
Fax: (07) 3225 1912

Complaints about the Accommodation Office

Complaints Coordinator
Accommodation Office
GPO Box 2457, Brisbane Qld 4001
Phone: (07) 3008 2761
Fax: (07) 3224 6266

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Complaints about Building and Asset Services

(formerly Project Services and QBuild)
Complaints Coordinator, Client and Professional Services
Building and Asset Services
GPO Box 2937, Brisbane Qld 4001
Phone: (07) 3405 3015 

View contact information for local offices

Complaints about the Prequalification (PQC) System for Building Industry Consultants and Contractors

PQC Registrar
Building Policy Unit
GPO Box 2457, Brisbane Qld 4001
Phone: freecall 1800 072 621*

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Complaints about Procurement Transformation 

Complaints Coordinator
Procurement Transformation
GPO Box 123, Brisbane Qld 4001
Phone: (07) 3215 3561

Complaints about QFleet

Policy and Executive Services Manager
GPO Box 293, Brisbane Qld 4001
Phone: (07) 3008 2633

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Complaints about all other areas of the department

Integrity Services Unit
Corporate Services
GPO Box 2457, Brisbane Qld 4001
Phone: (07) 3008 2925

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*Calls from mobile phones are charged at applicable rates.

Last updated 23 March 2015    

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