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Skip Navigation LinksDepartment of Housing and Public Works > About us > Make a complaint > Who do I contact to make a complaint?

 Who do I contact to make a complaint?

You may submit your complaint or compliment by using the Queensland Government complaints and compliments online form.

Alternatively you may contact one of the following areas of the department directly:

 

Complaints about Housing Services and Housing tenants

If you have a complaint about housing products and services, or a complaint about a housing tenant, please contact the local Housing Service Centre in the first instance.
 
If you are not satisfied with how your complaint was managed, you may contact the:
 
Complaints and Appeals Officer
GPO Box 2457, Brisbane Qld 4001
Freecall: 1300 364 560
Fax: (07) 3225 1912
housingcomplaints@hpw.qld.gov.au
 
 

Complaints about the Accommodation Office

Complaints Coordinator
Accommodation Office
GPO Box 2457, Brisbane Qld 4001
Phone: (07) 3008 2761
Fax: (07) 3224 6266
qgao.enquiries@hpw.qld.gov.au

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Complaints about Building and Asset Services

 
(formerly Project Services and QBuild)
Complaints Coordinator, Client and Professional Services
Building and Asset Services
GPO Box 2937, Brisbane Qld 4001
Phone: (07) 3405 3015
bas@hpw.qld.gov.au 

View contact information for local offices

Complaints about the Prequalification (PQC) System for Building Industry Consultants and Contractors

PQC Registrar
Building Policy Unit
GPO Box 2457, Brisbane Qld 4001
Phone: freecall 1800 072 621*
bpu@hpw.qld.gov.au

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Complaints about Procurement Transformation 

Complaints Coordinator
Procurement Transformation
GPO Box 123, Brisbane Qld 4001
Phone: (07) 3215 3561
Betterprocurement@hpw.qld.gov.au

Complaints about QFleet

Policy and Executive Services Manager
QFleet
GPO Box 293, Brisbane Qld 4001
Phone: (07) 3008 2633
ContactUs@qfleet.qld.gov.au

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Complaints about all other areas of the department

Integrity Services Unit
Corporate Services
GPO Box 2457, Brisbane Qld 4001
Phone: (07) 3008 2925
ContactUs-corporate@hpw.qld.gov.au

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*Calls from mobile phones are charged at applicable rates.



Last updated 23 March 2015    


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