Who do I contact to make a complaint? | Department of Housing and Public Works

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Skip Navigation LinksDepartment of Housing and Public Works > About us > Make a complaint > Who do I contact to make a complaint?

 Who do I contact to make a complaint?

You may submit your complaint or compliment by using the Queensland Government complaints and compliments online form.

Alternatively you may contact one of the following areas of the department directly:

 

Complaints about Housing Services and Housing tenants

If you have a complaint about housing services or a housing tenant, please contact your local Housing Service Centre in the first instance. If you are not satisfied with how your complaint was managed, you can ask the Housing Service Centre for an internal review. The internal review is completed by an officer independent of the original investigator and a formal written response is provided.  

If you are not satisfied with the outcome of the internal review, you can seek an external review by the Queensland Ombudsman.

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Complaints about the Accommodation Office

Complaints Coordinator
Accommodation Office
GPO Box 2457, Brisbane Qld 4001
Phone: (07) 3008 2761
Fax: (07) 3224 6266
qgao.enquiries@hpw.qld.gov.au

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Complaints about Building and Asset Services

Complaints Coordinator, Customer Relationships and Program Management Office
Building and Asset Services
GPO Box 2937, Brisbane Qld 4001
Phone: (07) 3008 3393
bas@hpw.qld.gov.au 

View contact information for local offices

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Complaints about the Prequalification (PQC) System for Building Industry Consultants and Contractors

PQC Registrar
Building Policy Unit
GPO Box 2457, Brisbane Qld 4001
Phone: freecall 1800 072 621*
bpu@hpw.qld.gov.au

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Complaints about Procurement Transformation 

Complaints Coordinator
Procurement Transformation
GPO Box 123, Brisbane Qld 4001
Phone: (07) 3215 3561
Betterprocurement@hpw.qld.gov.au

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Complaints about QFleet

Policy and Executive Services Manager
QFleet
GPO Box 293, Brisbane Qld 4001
Phone: (07) 3008 2633
ContactUs@qfleet.qld.gov.au

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Complaints about all other areas of the department

Integrity Services Unit
Corporate Services
GPO Box 2457, Brisbane Qld 4001
Phone: (07) 3008 2925
ContactUs-corporate@hpw.qld.gov.au

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*Calls from mobile phones are charged at applicable rates.



Last updated 12 April 2016    


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