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Celebrating our 25th Anniversary in Bundaberg

For 25 years, we’ve been part of a close-knit community

“The sense of community has always been strong here,” Bundaberg Housing Service Centre (HSC) manager Scott Pollock says quietly.

Scott would know. He’s been manager at the centre since the office opened 25 years ago.

It’s no secret that that Bundaberg is a close-knit community.

“Private service providers and government agencies are part of that community,” Scott says.

“And we’re proudly part of it.

“Our housing service centre staff has always been willing to roll up their sleeves to help when we’re needed, and we’re accepted and trusted.

 “When people in the area need help – like many other agencies and providers in the Bundy area – we’re there.”

Tried and tested

The community has been put to the test many times in recent years. Flooding has swept through the region from four cyclones alone since 2010.

All had severe effects, but the 2013 floods after Cyclone Oswald tore roads apart and turned sections of North Bundaberg into fast-flowing rivers,” Scott says.

“More than 4000 homes and 600 businesses were impacted in the Bundaberg council area alone.

“We fielded more than 520 requests for housing help in that single event.”

 Besides helping in times of need, the staff at the Bundaberg HSC “have always been fantastic”.

“The Bundaberg HSC has consistently rated among the highest in the country by the Australian Productivity Commission’s annual national Report on Government Services,” Scott says.

“That’s particularly important to us because that rating comes directly from tenants.

“It’s developed based on their views and their experiences with us. 

“And they’re saying that’s been largely very positive.”

Worth celebrating

The Bundaberg Housing Service Centre marks its 25th anniversary today. 

It was established almost half a century after the former Queensland Housing Commission came into being following the Second World War.

In 1992, the then Department of Housing, Local Government and Planning began to establish regionally-based offices.

Before then, the state’s public housing was managed from Brisbane.

On 17 November 1992, the Bundaberg Area Office opened next to the Moncrieff Theatre in Bourbong Street.

Today, based in Quay Street, the HSC manages 1,466 social housing properties in areas from Bargara on the beach to Kingaroy and the South Burnett in the west.

Long serving

When Scott, a former carpenter and building inspector who has worked in the public service since 1987, was appointed Wide Bay-Burnett Area Manager in 1992, he and his family moved to Bundaberg from Mackay.

“Robyn, my wife, and I have brought up our family in Bundaberg – and it’s just a great place to live,” he says.

Scott is one of the two longest-serving Housing Service Centre managers in the state.


Last updated 09 February 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)


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