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Skip Navigation LinksDepartment of Housing and Public Works > About us > Right to information > Publication scheme > Our services

Our services

The department is the Queensland Government’s lead agency in the design, construction, fit- out and maintenance of government buildings; in procurement; in the provision of support services such as fleet management; and building and plumbing codes and advice.

The business divisions are supported by Corporate and Executive Services, which provides human resource management, financial services, legal services, information services, executive services, and planning and performance management.

Information available from the department is listed for each business area:

Accommodation Office

The Accommodation Office is part of the Works Division.

The Accommodation Office has whole-of-Government responsibility for office accommodation policy advice, strategic planning and the procurement and best practice management of the Government’s Office Accommodation and Employee Housing Portfolios and Special Estates.

For information on how the Accommodation Office forms part of the Department of Housing Public Works, see the departmental organisational chart.

Advice to government agencies and other public authorities documented in Office Accommodation Program files are internal working documents. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

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Board of Architects

The Board of Architects of Queensland is a statutory authority under the Architects Act 2002 (PDF, 591KB) and was first constituted in 1928.

The Act provides for the registration of appropriately qualified individuals as architects. The main objects of the Act are to:

  • protect the public by ensuring the architectural services of an architect are provided in a professional and competent way
  • maintain public confidence in the standard of services provided by architects
  • uphold the standards of practice of architects.

Information on the constitution of the Board, its roles and powers, current membership, contact and location details of the registry are available in the Board's Annual Report.

The Board of Architects provides advice to applicants on eligibility requirements for registration in Queensland, including information on recognition of academic qualifications, the Architectural Practice Exam (APE), and related applications forms.

Documents listed below are internal. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

  • Documents lodged in respect of complaints against architects and persons holding themselves out to be architects, but who are not registered as such.
  • Notices submitted pursuant to section 141A of the Architects Act 2002 which sets out requirements for a company to provide information on its corporate names, location, and responsible architect.
  • Documents relating to the registration of architects and to Board administration generally, including agendas, minutes and related papers.

Applications should be addressed to:

The Registrar, Board of Architects of Queensland
PO Box 15343
CITY EAST QLD 4001
Phone: (07) 3224 4482
Facsimile: (07) 3225 8941

Or delivered in person to:

First Floor
The Mansions
40 George Street
BRISBANE QLD 4001

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Board of Professional Engineers

The Board of Professional Engineers of Queensland is a statutory authority constituted under the Professional Engineers Act 2002 (PDF, 690KB). 

The Act provides for the registration of appropriately qualified persons as registered professional engineers of Queensland. The main objects of the Act are to:

  • protect the public by ensuring professional engineering services are provided by registered professional engineers in a professional and competent way
  • maintain public confidence in the standard of services provided by registered professional engineers
  • uphold the standards of practice of registered professional engineers.

Information on the constitution of the Board, its roles and powers, current membership, contact and location details is available in the Board's Annual Report.

The Board of Professional Engineers provides advice to engineers on registration requirements, including detailed advice for engineering companies on the new registration scheme in operation from 1 July 2008 and the following forms:

The following resources are also available:

General information on how to lodge a complaint is available online, including an Information Sheet (PDF, 29KB) and Form 6 Complaint: Unsatisfactory Professional Conduct (PDF, 28KB).

Documents listed below are internal. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

  • Documents lodged in respect of complaints
  • Documents relating to the registration of engineers and engineering companies and to Board administration generally, including agendas, minutes and related papers.

Applications should be addressed to:

The Registrar
Board of Professional Engineers of Queensland
PO Box 15213
CITY EAST  QLD  4002
Phone: (07) 3224 6032
Facsimile: (07) 3224 6526

Or delivered in person to:

First Floor
The Mansions
40 George Street
BRISBANE  QLD  4001

 

Building and Asset Services

Building and Asset Services provide expertise in building construction and maintenance disciplines including architecture, engineering, project management and risk management.  Other services include procurement management and contract management solutions. 

For information on how Building and Asset Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

For information on how Building Asset Services  operates, their relationships and how they contract refer to the Guide to working with building and Asset Services. For contact details and office locations.

The following information resources are available online for contractors, consultants or suppliers:

Conditions of working with Building and Asset services

 Building and Asset Services contracts

Workplace health and safety

eBusiness

eBusiness systems allows access for clients as well as contractors, consultants and suppliers to administer their business needs with Building and Asset Services.

                                                                                                                                           

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Building Codes Queensland

Building Codes Queensland is a business unit within the Building Services and Works Division. They ensure quality and cost effective building and plumbing codes and an efficient system for approving building and plumbing work.

Building Codes Queensland provide advice about applying building and plumbing regulations to building and plumbing practitioners, councils, state government departments, and the general public.

Building Codes Queensland oversees the Plumbing and Drainage Act 2002 and provides plumbing information on on-site sewerage facilities, water saving measures (including greywater use), sub-meters and more. Building Codes Queensland also oversees the Building Act 1975 and provides building information on the Building Code of Australia and the Queensland Development Code.

Information about Building Codes Queensland, including location and contact details.

For information on how Building Codes Queensland forms part of the Department of Housing and Public Works, see the departmental organisational chart.

The following information resources are available online:

Building information including information about building approvals, certification, laws and codes, transport noise corridors, water savings targets and building access for people with a disability.

Dispute resolution information including the appeal and declaration process, committees and dispute resolution decisions.

Information about decks and balcony safety, and inspecting and maintaining decks and balconies.

Fire safety guides, plans and checklists for residential care buildings.

Plumbing information about Queensland's plumbing laws and codes, notifiable works, licensing and applications, submetering, greywater use, on-site sewerage and the Plumbing Industry Council.

Pool safety information including pool safety laws, the pool safety register, pool safety inspection system, and requirements for pool fences and barriers and warning signs. 

Sustainable housing laws includes information about energy equivalence ratings, lighting, water efficiency, climate zones, air conditioners, hot water systems, electricity submetering, sustainability declarations, covenants and body corporate by-laws and incentive programs and more.

Facts sheets, forms and templates, guidelines and newsletters relating to plumbing and building information.

  

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Building Policy

The Building Policy is part of the Works Division.

The Unit develops and administers whole-of-Government building capital works, risk management and building asset management policies and supporting guidelines to meet government requirements.

Building Policy provides building related advice to government and to government agencies and contributes to improved client-supplier communication and relationships between government and the building industry.

The Unit develops policies to promote a competitive, efficient, innovative and safe building industry supplier base responsive to the requirements of government and provides effective risk management for government associated with the selection of building industry contractors and consultants.

The location of Building Policy within the Department of Housing and Public Works is shown in the departmental organisational chart.

  • Information about Building Policy, including location and contact details.
  • Building Industry Bulletin (latest edition available from Quick Links) – provides updates on the latest trends in the Queensland building industry relevant to the activities of the Department of Housing and Public Works.
  • Queensland Government Building Projects – Industry Guide 2013-14 (PDF, 1.1MB) – details the budgeted government capital works building programs/projects for the financial year.
  • Online Project Search - provides a quick and easy means of locating current and forthcoming tender opportunities to keep the building industry up to date with the latest information about current and future capital works building projects and relevant programs.
  • News Briefs and Fact Sheets:

The information resources listed below are internal. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

  • Advice to the building industry – Building Policy Unit offers advice to the building industry on the prequalification system and government's policies relating to the planning and delivery of building projects. This information is documented in advice files.
  • Advice to government agencies and other public authorities – Building Policy Unit offers advice to government agencies and other public authorities on the planning and delivery of government buildings. This information is documented in advice files.

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Communication Services

Communication Services reinforces and promotes the department’s role as a service provider to public authorities and the Queensland community.

For information on how Communication Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

It produces a number of corporate publications that are available from our website including Annual reports

*Disclaimer: The financial statements contained in our annual report are not to be used as an official copy. You can request a hard copy of the annual report by emailing web@hpw.qld.gov.au or calling 13 QGOV (13 74 68).

Indigenous Relations

The Department of Housing and Public Works supports the Queensland Government's agenda for reconciliation through the delivery of the Queensland Government Reconciliation Action Plan 2009-12.

Indigenous Relations make available information for people working in, or visiting, any of Queensland's Aboriginal and Torres Strait Islander (Indigenous) communities: Working in Indigenous communities (PDF, 113KB). Additional regional information includes:

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Contract Services

The role of Contract Services is to develop and implement best-practice tendering and contract formulation and contract administration. Contract Services is part of Building Services and Works.

For information on how Contract Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

Information generated includes: general advice files on contractual issues and matters regarding building contracts, and files on the development of standard forms of contracts and project-specific contracts.

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Executive Services

The primary function of Executive Services (ES) is to monitor, value add and quality control all correspondence, submissions, briefing notes and other material forwarded to the Director-General and to the Minister. Executive Services Unit is part of Corporate and Executive Services.

For information on how the Corporate and Executive Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

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Finance Directorate

The Finance Directorate provides the department with strategic direction in the following areas: budget management, statutory compliance, departmental financial consolidations, independent financial and business reviews, and the development of financial policies and procedures.

The Finance Directorate manages the budget for the department, annual Cabinet Budget Review Committee (CBRC) funding submissions, the mid year budget review process, and the department’s borrowings under the State Borrowings Program.

The Finance Directorate provides advice on budget papers and negotiates with Queensland Treasury on all financial issues affecting the department. Finance Directorate is part of Corporate and Executive Services.

For information on how the Finance Directorate forms part of the Department of Housing and Public Works, see the departmental organisational chart.

 

Housing Services

Housing Services deliver a range of housing assistance services through government-owned and managed social housing, and grant funding to registered providers of community and local government-managed social housing.

Housing Services  also assist low income earners to enter and remain in the private rental market through a variety of programs including, RentConnect, and the National Rental Affordability Scheme.

bond loans, rental grants, RentConnect, and the National Rental Affordability Scheme.

For more information on the range of housing assistance available:

 

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Human Resources

Human Resources (HR) develops policies and provides expert advice in relation to the department’s human resources and employee relations activities. Human Resources is part of Corporate and Executive Services.

For information on how Human Resources forms part of the Department of Housing and Public Works, see the departmental organisational chart.

General careers information is available online and provides guidance for prospective employees on career opportunities in the department, including information on: apprenticeships and traineeships, graduate employment program, Aboriginal and Torres Strait Islander study assistance, migrant work experience, and general vacancies.

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Information Services

Information Services (IS) provides information and communications technology (ICT) services to the department. The Information Management Unit is part of IS and is responsible for Information management, ICT Policy coordination, Right to Information reforms, and the Strategic Recordkeeping programs within DPW.

Information Services is part of Corporate and Executive Services.

For information on how the Information Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

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Integrity Services

Integrity Services (IS) provides expert, high level advice and support in relation to official misconduct matters and complaints management across the department. IS also provides training to departmental staff. IS is part of Corporate and Executive Services.

For information on how the Integrity Services Unit forms part of the Department of Housing and Public Works, see the departmental organisational chart.

The department’s brochure Making a Complaint (PDF, 545KB) is available online.

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Internal Audit

Internal Audit provides audit services and advice to the department. Information generated includes audit reports and reviews. Internal Audit is part of Corporate and Executive Services.

For information on how the Internal Audit forms part of the Department of Housing and Public Works, see the departmental organisational chart.

General information about Internal Audit is available in the department's Annual Report.

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Legal Services

Legal Services provides services to the Department of Housing and Public Works and the Department of Communities (Housing & Homelessness Services), as well as Ministerial areas.

Legal Services is responsible for overseeing the development of legislation and for independent legal advice related to the commercial, property and public administration activities of the departments.

The unit provides the legal management of public administration matters affecting the departments, including Right to Information, privacy and judicial review matters. Legal Services is part of Corporate and Executive Services.

For information on how Legal Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

These resources are available online:

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Queensland Government Architect

The Queensland Government Architect provides high-level advice to the Queensland Government on contemporary design and heritage issues. This resource is available online:

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Planning and Performance Management

Planning and Performance Management Unit (PPMU) leads the coordination of an integrated approach to the department’s planning, resource management, risk management and performance reporting. PPMU is part of Corporate and Executive Services.

For information on how PPMU forms part of the Department of Housing and Public Works, see the departmental organisational chart.

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QFleet

QFleet is a commercialised business unit within the Services Division. Established in 1991, QFleet is the Queensland Government's provider of vehicle leasing and fleet management services. QFleet is one of Queensland's largest fleet operators with approximately 14,000 vehicles.

QFleet’s key services are contract negotiation and management with manufacturers and suppliers, provision of centralised vehicle selection decisions on behalf of government for the QFleet owned fleet, determining the fleet mix profile, vehicle procurement, and risk management associated with vehicle ownership and operation.

QFleet also provides fleet leasing, fleet management and advisory services, accident claims management, vehicle rentals, vehicle servicing, maintenance and repairs, and used vehicle sales.  QFleet provides whole-of-Government fleet reporting, and develops whole-of-Government fleet policy.

QFleet’s services are available to all Queensland Government agencies and other government bodies such as Government Owned Corporations (GOCs), Statutory Authorities and eligible non-government organisations in receipt of approved government funding.

For information on how QFleet forms part of the Department of Housing and Public Works, see the departmental organisational chart.

  • Information about QFleet and services.
  • Location and contact details.
  • Fleet services – information on QFleet’s strategic fleet management service. This service is available to authorised public sector clients; however, general information about the service is publicly available.
  • Insurance – information on QFleet’s insurance rewards and accident management. These services are available to authorised public sector clients; however, general information about these services is publicly available.
  • Maintenance and Repair – information on QFleet’s network of approved repairers across Queensland. This service is available to authorised public sector clients; however, general information about the service is publicly available.
  • Public Auction Catalogues for Brisbane and regional centres.
  • QFleet Driver Companion (PDF, 352KB).
  • QFleet Journey – newsletter/publication to inform clients of QFleet news and provide general information about the motor industry.
  • QFleet Road Safety Manual for the Queensland Government motor vehicle fleet (PDF, 340KB).
  • Safe Driving Guide - this guide provides advice about safe driving practices. It will help to promote and develop a safety culture which will reduce the risk of harm to both Queensland Government employees and to other road users.
  • Vehicle Leasing – information on QFleet’s vehicle leasing service. This service is available to authorised public sector clients; however, general information about the service is publicly available.

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Procurement Transformation

Procurement Transformation (formerly Queensland Government Chief Procurement Office) leads the delivery of effective procurement policy and practices for the Queensland Government. It provides a range of services to Queensland Government buyers and suppliers to government.. 

For information on how Procurement Transformation forms part of the Department of Housing and Public Works, see the departmental organisational chart.

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Strategic Projects

Strategic Projects manages the initiation stages of major State projects where a number of agencies are key stakeholders. It directs and manages selected sensitive and significant building and property projects for all stages of a project from initiation through to completion.  Strategic Projects also provides an advisory and facilitator role within the department and to agencies for complex building and property projects that provide public facilities. Strategic Projects is part of Building Services and Works.

For information on how Strategic Projects forms part of the Department of Housing and Public Works, see the departmental organisational chart.

The documents listed below are internal working documents. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

  • Advice to capital work project stakeholders – Strategic Projects provides objective technical advice and assistance relating to significant individual building and property projects. Advice is documented in project documentation.
  • Assessment and review of private and/or public sector initiated major capital works and infrastructure projects – Strategic Projects provides technical, strategic and risk minimisation evaluations and analysis of major capital works and infrastructure projects. This information is documented in project documentation.
  • Facilitation and delivery of major capital whole-of-Government or community benefit property and built infrastructure projects – Strategic Projects provides professional assistance in the initiation and validation of projects, and option and feasibility studies, and manages assigned projects. This information is documented in project documentation.
  • Project documentation – includes documentation on consultation with clients, other government agencies and the community, as part of the planning and design stage for major capital works.
  • Tendering and contracts – documents relating to tenders and contracts.

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Technical Services

Technical Services (formerly Technology and Development Division) enhances built environment asset management across the government sector by providing expert advice, undertaking practical research and contributing to policy development. Technical Services is part of Building Services and Works.

For information on how Technical Services forms part of the Department of Housing and Public Works, see the departmental organisational chart.

 

Safe and healthy buildings – asbestos management

Safe and healthy buildings - disaster preparedness

Safe and healthy buildings - Shelter materials

Safe and healthy buildings - magnetic field mitigation

Safe and healthy buildings – wayfinding

Smart and Sustainable Homes

Advice to the community on environmentally friendly housing is available through the Smart and Sustainable Homes Program.

  • Building a home – the development chain (PDF, 81KB) – a flowchart that outlines the process you should follow when designing a home.
  • Cost-efficiency booklet (PDF, 1.32MB) – a comprehensive resource showing the cost-efficient, value for money features of Smart Housing and how these can be achieved over time.
  • Design Decision-making Process (PDF, 2.1MB) – outlines the decision-making process undertaken in the design of the Research House, Rockhampton.
  • Designing for Queensland’s Climate (PDF, 5.5MB) – introduces concepts of smart and sustainable housing design that relate to the climate zone in which the house is located.
  • Designing for sustainable living – an online curriculum resource for Middle and Senior Years of schooling developed as a 2004 Year of the Built Environment project.
  • Fact Sheets:
    • Smart Housing Fact Sheet (PDF, 525KB) – an overview of the Smart Housing initiative
    • Top ten tips (PDF, 198 B) – the ten most important things you can do to make your home more sustainable
    • Kitchens (PDF, 233KB) – tips in kitchen design to make your home ‘smarter’
    • Bathrooms (PDF, 278KB) – tips to make your bathroom and home ‘smarter’
    • Bedrooms (PDF, 225KB) – tips to make your bedroom and home ‘smarter’
    • Accessible Paths (PDF, 224KB) – how to improve the safety and accessibility of your home by including accessible paths
    • Yard and Landscaping (PDF, 209KB) – simple and cost-effective measures to develop a functional, comfortable, safe and attractive place to enjoy outdoor living.
  • Safety and Security (PDF, 1.32MB) – a comprehensive resource for those interested in increasing safety and security in residential dwellings.
  • Smart Housing Design Objectives (PDF, 4MB) - to assist with developing a brief for a house and to demonstrate the range of viable solutions available to designers. Consumers can also benefit from this document by using it as a guide to simple design solutions that can be discussed with their building designer at the outset of a building project.
  • Springfield Lakes sustainable display houses report (PDF, 713KB) – a research report on the design, costs, innovation and assessment of three display homes at Springfield Lakes.
  • Universal Housing Design (PDF, 1.3MB) – a comprehensive resource for those interested in designing residential dwellings for people of all ages and abilities.

Sustainable development

Research House

Research House – information about the Research House project to build a family home in Rockhampton to trial sustainable design, contemporary technologies, and building products and practices.

Water Smart buildings

Documents relating to built environment programs are internal documents.



Last updated 16 April 2014


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