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Skip Navigation LinksDepartment of Housing and Public Works > About us > Right to information > Publication scheme > Our services

Our services

​Our department unifies diverse services to benefit Queenslanders and support Government service delivery including housing and homelessness, building policy, public works, sports and recreation, digital and information technology and government corporate services.

The business functions of the department are organised under these divisions:

In addition to the business areas, the department is supported by the Queensland Government Chief Information Office, Board of Architects, Board of Professional Engineers and a number of statutory bodies.

Queensland Government Chief Information Office

The Queensland Government Chief Information Office (QGCIO) is responsible for ensuring the government’s ICT investments:

  • support policy outcomes
  • are focused on service delivery to the community
  • represent good value for money
  • are reliable.

We provide advice to Queensland Government agencies and executive government on issues such as:

  • setting ICT strategy, policies and standards
  • adopting better practice for ICT investment management
  • identifying and managing risks, including ‘over the horizon’ risks
  • developing proposals for major whole-of-government investments
  • identifying and managing strategic workforce capability issues
  • improving contract outcomes
  • facilitating strategic relationships with industry partners.

Contact details

Postal address: GPO Box 316 Brisbane Qld 4001
Phone: (07) 3069 2397
Email: mail@boaq.qld.gov.au
Website: https://www.boaq.qld.gov.au/BOAQ/Default.aspx

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Board of Architects

The Board of Architects of Queensland is a statutory authority under the Architects Act 2002 (PDF, 591KB)  and was first constituted in 1928.

The Act provides for the registration of appropriately qualified individuals as architects. The main objects of the Act are to:

  • protect the public by ensuring the architectural services of an architect are provided in a professional and competent way
  • maintain public confidence in the standard of services provided by architects
  • uphold the standards of practice of architects.

Information on the constitution of the Board, its roles and powers, current membership, contact and location details of the registry are available in the Board's Annual Report.

The Board of Architects provides advice to applicants on eligibility requirements for registration in Queensland, including information on recognition of academic qualifications, the Architectural Practice Exam (APE), and related applications forms.

Documents listed below are internal. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

Documents lodged in respect of complaints against architects and persons holding themselves out to be architects, but who are not registered as such.

  • Notices submitted pursuant to section 141A of the Architects Act 2002 which sets out requirements for a company to provide information on its corporate names, location, and responsible architect.
  • Documents relating to the registration of architects and to Board administration generally, including agendas, minutes and related papers.

Contact details

Postal address: GPO Box 316 Brisbane Qld 4001
Phone: (07) 3069 2397
Email: mail@boaq.qld.gov.au
Website: https://www.boaq.qld.gov.au/BOAQ/Default.aspx

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Board of Professional Engineers

The Board of Professional Engineers of Queensland (the Board) is the state’s engineering regulator.  A statutory authority established in 1930, the main function of the Board is the administration of the Professional Engineers Act 2002 (the PE Act), which provides for the registered professional engineer of Queensland (RPEQ) system.

The objects of the PE Act are to: 

  • protect the public by ensuring professional engineering services are provided by registered professional engineers in a professional and competent way
  • maintain public confidence in the standard of services provided by registered professional engineers
  • uphold the standards of practice of registered professional engineers.

The Board provides advice to engineers and companies on registration requirements. In Queensland an engineer must be registered in order to carry out a professional engineering service in Queensland or for a Queensland based project.
For more information, or to apply for registration utilise the relevant forms.

Additionally, the Board is charged with investigating unsatisfactory individual conduct and defective engineering works, prosecuting engineers where there have been breaches of the PE Act or the Code of Conduct.

General information on how to lodge a complaint is available online.

Documents listed below are internal. Requests for this information will be processed in accordance with the Right to Information Act 2009. Application fee and charges may apply.

  • Documents lodged in respect of complaints.
  • Documents relating to the registration of engineers and engineering companies and to Board administration generally, including agendas, minutes and related papers.

For more information on the Board such as the constitution of the Board, its roles and powers, current membership visit the Board's website or view the Annual Report.

Contact details

Street address: Level 15, 53 Albert Street, Brisbane Qld 4000
Postal address: PO Box 15213, City East Qld 4002.
Phone: (07) 3198 0000
Fax: (07) 3211 4311 
Email: admin@bpeq.qld.gov.au
Website: https://www.bpeq.qld.gov.au/ 

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Digital Technology and Services

Queensland State Archives

Queensland State Archives (QSA) connects Queenslanders with their past - the histories of their families, the local community and the state - by ensuring that the significant records of government are available and accessible. Our archival collection comprises millions of public records dating back to the early Moreton Bay penal settlement of 1823.

We support government integrity, maintaining the corporate memory of government by overseeing the making and keeping of Queensland’s public records. The Queensland's Public Records Review Committee advises the Minister and State Archivist on the administration and enforcement of the Public Records Act 2002 across Queensland's public authorities.

Contact details

Phone: (07) 3037 6777
Email: info@archives.qld.gov.au
Website: https://www.qld.gov.au/recreation/arts/heritage/archives 

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Queensland Shared Services

Queensland Shared Services provides finance, procurement, human resource management, telecommunications and mail support services to Queensland Government agencies and statutory authorities.

This business is divided into the following areas:

  • Service Delivery
  • Systems
  • Strategy and Engagement
  • Executive Services.

Contact details

Phone: (07) 3721 9701
Email: CX@dsiti.qld.gov.au
Website: https://www.forgov.qld.gov.au/about-us

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Strategic ICT

The aim of Strategic ICT it to support, deliver, guide and advise on whole-of-government information and communication technology (ICT) initiatives.

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CITEC ICT

CITEC ICT partners with Queensland Government agencies to deliver critical ICT services. It is our vision to enable a trusted digital government through innovation, reliable and connected people and technology.

We provide secure, trusted and reliable technologies which cross agency boundaries, leverage scarce specialist skills, manage whole-of-Government ICT risk, or enable ‘joined-up’ delivery of services to Queenslander’s, in support of the DIGITAL1st Strategy.

Contact details

Phone: (07) 3222 2555
Email: service@citec.com.au
Website: https://services.citec.com.au/

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Housing, Homelessness and Sport

This division has three key services:

Housing and Homelessness Services

Housing and Homelessness Services delivers a range of housing assistance to eligible Queenslanders through government-owned and managed social housing, and funding to registered providers of community and local government-managed social housing.

Housing and Homelessness Services also provides funding to organisations that assist people who are experiencing homelessness.

The social housing system is designed to ensure people in need receive appropriate, affordable and safe housing, supported by pathways that build and sustain independence.

Improving housing affordability, reducing homelessness and assisting Queenslanders to access the private housing market are key priorities.

Information and contacts:

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Regulatory Services

Regulatory Services (formerly known as the Office of the Registrar) administers legislation that impacts on providers of:

This includes registering and performing compliance checks on providers under each piece of legislation as appropriate.  

The Executive Director of Regulatory Services is Mark Francis. As Queensland Registrar,  Mr Francis administers the National Regulatory System for Community Housing in Queensland. Additional responsibilities include the regulation of residential services, manufactured homes and retirement villages under state schemes.

This includes registering and performing compliance checks on providers under each piece of legislation as appropriate.  

The Executive Director of Regulatory Services is Mark Francis. As Queensland Registrar,  Mr Francis administers the National Regulatory System for Community Housing in Queensland. Additional responsibilities include the regulation of residential services, manufactured homes and retirement villages under state schemes.

Contact details

Phone: 13 74 68 (13 QGOV)
Email: NRS-Housing-Registrar-QLD@hpw.qld.gov.au 

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Sport and Recreation Services

Sport and recreation services help people in the community to get (and stay) active.

The business area includes:

Statutory bodies

Contact details

Phone: 13 74 68 (13 QGOV)
Email: SRS.info@npsr.qld.gov.au

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Building Policy and Asset Management

Building Policy and Asset Management provides integrated built asset and facility management services for a range of government agencies and departments across Queensland. We provide a vehicle leasing fleet service and our business also provides a range of services relating to the built environment including:

  • the development and administration of building related legislation and codes
  • the development of whole-of-government policy and standards
  • conducting research and advising on building industry trends, design guidelines and technical services
  • engagement with the building industry to develop capability and capacity
  • expert advice to government in relation to the built environment
  • expert advice on building procurement and contract related matters to ensure decisions on building assets are in the long-term interests of the Queensland Government
  • enhancing government procurement practices in the Building, Construction and Maintenance sector by supporting agencies and industry to share and work together.

We take a collaborative approach to service delivery and pride ourselves on our unrivalled expertise that spans across four specialised businesses.

Conditions of working with Building and Asset services

Building and Asset Services contracts

eBusiness

eBusiness systems allows access for clients as well as contractors, consultants and suppliers to administer their business needs with Building and Asset Services.

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Building and Asset Services

Building and Asset Services plays a major role in the procurement and contract management of building, construction and maintenance services for departments and agencies responsible for schools, hospitals, housing, police stations, correctional facilities, ambulance stations and other facilities.  Contact us: phone (07) 3008 3300, email bas@hpw.qld.gov.au

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QFleet

QFleet was established in 1991, it manages a fleet of over 10,000 vehicles and it is the Queensland Government's provider of vehicle leasing and strategic fleet management services. QFleet provides these services to government departments, agencies and eligible government-funded entities.

Contacts

Phone: (07) 3008 2633
Email: QFleet-MAIL@hpw.qld.gov.au

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Queensland Government Accommodation Office

The Queensland Government Accommodation Office is Queensland Government’s central manager of government owned and leased office accommodation, and a broad range of property assets including parks, bridges and heritage buildings.

Contacts

Phone: (07) 3008 2761
Email  qgao.enquiries@hpw.qld.gov.au

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Government Employee Housing

Government Employee Housing owns and manages the Queensland Government’s employee housing portfolio providing homes for many doctors, nurses, police officers, teachers and other government workers stationed across the State. 

Contacts 

Phone: (07) 3008 2730
Email: governmentemployeehousing@hpw.qld.gov.au

Disaster Management Services

Disaster management services ensures business continuity in the delivery of essential services during disasters or disruptions.

Contact

Phone: 13 QGOV (13 74 68)

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Building Policy and Practice

​​​​

Building Policy and Practice  We develop and administer whole-of-government policy, guidance and standards related to all stages of the asset life cycle of government buildings.

Contact

Email BIP@hpw.qld.gov.au

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Strategic Policy

Strategic Policy ­ensure high-quality and cost-effective building and plumbing laws, regulations and codes and an efficient system for approving building and plumbing work. This protects and enhances the health, safety and wellbeing of Queenslanders.

The following information resources are available online:

  • Building information including information about building approvals, certification, laws and codes, transport noise corridors, water savings targets and building access for people with a disability.
  • Dispute resolution information including the appeal and declaration process, committees and dispute resolution decisions.
  • Information about decks and balconysafety, and inspecting and maintaining decks and balconies.
  • Fire safety guides, plans and checklists for residential care buildings.
  • Plumbing information about Queensland's plumbing laws and codes, notifiable works, licensing and applications, submetering, greywater use and on-site sewerage.
  • Pool safetyinformation including pool safety laws, the pool safety register, pool safety inspection system, and requirements for pool fences and barriers and warning signs. 
  • Sustainable housing lawsincludes information about energy equivalence ratings, lighting, water efficiency, climate zones, air conditioners, hot water systems, electricity submetering, sustainability declarations, covenants and body corporate by-laws and incentive programs and more.
  • Facts sheets, forms and templates, guidelines and newsletters relating to plumbing and building information.   

 Contact

Email: BIP@hpw.qld.gov.au​​​​

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Portfolio Strategy and Chief Advisor Queensland Government Procurement

Queensland Government Procurement

Queensland Government Procurement leads the delivery of effective procurement policy and practices for the Queensland Government. It provides a range of services to Queensland Government buyers and suppliers to government. 

For information on how Queensland Government Procurement forms part of the Department of Housing and Public Works, see the departmental organisational chart.

  • Information about Government procurement.
  • Procurement guidelines – these guides and resources support the Queensland Procurement Policy by providing information about current best practice procurement in the Queensland Government.

Communication and Engagement Unit

The Communication and Engagement unit delivers advice on media, speeches, internet, intranet, social media, communication and stakeholder engagement.

Executive Services Unit

Ministerial liaison, Cabinet and legislative services, parliamentary services, executive document management.

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Corporate Services

The Corporate Services business areas provide high-level support to the Director-General, the Executive Leadership Team and the department as a whole.

Audit Services

Provides independent assurance and consulting services. The Internal Audit Unit helps HPW’s divisions and business units accomplish their objectives with a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes. 

Finance Services

Strategic, budget & management accounting; policy, advisory & assurance; reporting, taxation & all general ledger and sub-ledger services; finance technology solutions & travel services.

Housing Appeals and Review Services

Reviews, appeals and complaints relating to the Housing Act 2003; liaison with the Queensland Ombudsman.

Human Resources Services

Recruitment, selection, training, employee performance, workplace health and safety, HR policy, employee and industrial relations.

Information Technology Services

24/7 service desk, FAQ, telephony and mobile devices, user guides, custom app development, remote access, hardware procurement and more.

Integrity Services

Awareness and investigations for corrupt conduct and fraud, lobbyist register, conflict of interest advice, advice to Crime and Corruption Commission.

Legal Services

Independent legal advice and documentation including general legal services, legislation support, right to information and assisting commissions of inquiry.

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Last updated 01 November 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)


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