Skip links and keyboard navigation

Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to content | Skip to footer | Use tab and cursor keys to move around the page (more information)
Skip Navigation LinksDepartment of Housing and Public Works > About us > Latest announcements > Making the right connections

Making the right connections

RentConnect Officer and Client Service Manager at the Chermside Housing Service Centre, Tracey Fitzgerald, is finding housing solutions that work for her clients.

Tracey recently connected client Ezzat with an appropriate housing solution by collaborating with external services providers and providing seamless service delivery.

When Tracey met Ezzat at the Chermside Housing Service Centre she was behind on her rent. She faced eviction if she didn’t get up to date. After interviewing Ezzat and visiting her aged care rental, Tracey realised that Ezzat’s current housing didn’t meet her needs.

Ezzat had recently had a stroke that had affected her mobility. She needed to move to ground floor accommodation. She needed cheaper accommodation that also provided three meals a day. But most importantly, Ezzat needed to be closer to her son in Burpengary who was now her only family support.

Tracey found a solution for Ezzat when she met Ian from OzCare at the Brisbane North Community Connections meeting.

“Ian mentioned that there were ground-floor aged care rentals at a complex at Caboolture that charged less than what Ezzat was paying with all meals included,” said Tracey.

“Best of all the unit was located a bus-ride away from Ezzat’s son’s home. This was important because Ezzat’s son doesn’t have a car”. 

Ian recommended that Tracey refer Ezzat to OzCare because Ezzat was eligible for the Assistance with Care and Housing for the Aged program.

“This program helps seniors in danger of homelessness to find safe, secure accommodation and links them with appropriate care services,” said Ian.

“I have connected Ezzat with Blue Care and have sourced a new mattress and some second-hand furniture to help Ezzat make her new unit, her home”.

Tracey liaised with Ezzat’s previous property manager to finalise her tenancy. She paid Ezzat’s outstanding rent through the RentConnect Tenancy Assistance program and set up a bond loan for her new accommodation.

“The help that the department and OzCare have provided to Ezzat has enabled her to exit her previous accommodation with dignity and have a smooth transition to more appropriate housing”, said Tracey.

“When Ian and I visited Ezzat, she was grateful for the assistance that she had received and was proud of her new home,” said Tracey.

“I was pleased to hear that Ezzat’s son had been to visit. I now feel confident that Ezzat has both the community and family connections that she needs to sustain her tenancy and live with an appropriate level of independence”.

For more information on RentConnect visit your local Housing Service Centre.​​​​​​​​​​​​​​

Last updated 14 December 2017    Creative Commons Attribution 4.0 International (CC BY 4.0)

 Our stories

We are passionate about delivering a unique blend of practical and human services to the Queensland community.

Read more of our stories​

Copyright |  Disclaimer |  Privacy |  Right to information |  Accessibility |  Jobs in Queensland |  Other languages

© The State of Queensland – Department of Housing and Public Works 2009–2018

Queensland Government