Quality assurance is about managing business processes to ensure suppliers and customers are satisfied with the quality and consistency of the goods or services provided/received.
To regulate quality assurance, Australia uses the International Organisation for Standardisation’s (ISO) 9000 series of quality system standards.
The current standard for all organisations (regardless of size, industry, product or service) is AS/NZS ISO 9001:2008 Quality management systems - Requirements and it:
- defines the business process controls that need to be visible and has an emphasis on customer satisfaction, continual improvement and efficiency
- encourages suppliers to develop their own, business-relevant, process-focused quality management system, not necessarily following the clauses listed in the standard.
Queensland Government policy
Queensland Government buyers and procurement officers need to follow the government’s Quality Assurance Policy (PDF, 37KB). Suppliers must also meet appropriate quality assurance requirements before entering into any contract or agreement.