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Skip Navigation LinksDepartment of Housing and Public Works > Housing > Homelessness > Queensland Homelessness Information Platform

Queensland Homelessness Information Platform

An initiative of the Queensland Implementation Plan for the National Partnership Agreement on Homelessness

The Queensland Homelessness Information Platform (QHIP) includes the Common Homelessness Assessment and Referral Tool (CHART) and the Vacancy Capacity Management System (VCMS).
QHIP helps manage demand for homelessness services by supporting clients to access appropriate services based on a consistent assessment, referral and prioritisation process ensuring clients gain access to services without repeating their story to multiple providers.
Specialist homelessness services funded by the Department of Housing and Public Works and selected violence prevention services funded by the Department of Child Safety, Youth and Women are required to use QHIP. QHIP is only available to registered users.
Registered QHIP users can logon here.

Target clients

Homeless people, people at risk of homelessness, women and children experiencing domestic and family violence and the wider homelessness and domestic violence service system.


QHIP has state-wide application.

Vacancy Capacity Management System

The Homelessness Vacancy Capacity Management System (VCMS) is an electronic tool within QHIP that facilitates access to vacancy and capacity information of specialist homelessness services across Queensland.
The VCMS was developed to support services and provides real time information about vacancies in specialist homelessness services in Queensland. Each service listing includes:
  • service details
  • referral information
  • vacancy and capacity information.
Funded services are able to:
  • maintain vacancy information in real time
  • search available vacancies
  • search for agencies.
VCMS enables funded services in the homelessness sector to see vacancy and capacity information for the state, sorted by specific target groups, regional locations, usage and availability.

Common Homelessness Assessment and Referral Tool (CHART)

CHART is the online tool for assessing, prioritising and referring people into specialist homelessness services in Queensland. CHART was developed specifically for use by homelessness and domestic violence services in Queensland and should be used in conjunction with the VCMS. Users are able to:
  • create homelessness or domestic violence assessments
  • consistently prioritise clients based on their needs and risks
  • refer clients to appropriate vacancies
  • accept clients into services or decline referrals
  • record time spent assessing and referring clients
  • run reports on assessment and referral activity.

QHIP support

Service desk

The QHIP help desk is available to provide support with:
  • difficulties logging on to the system
  • unlocking existing accounts
  • resetting passwords.

Hours of operation

Monday to Friday from 8.30am to 5.00pm

Telephone: (07) 3224 4144

Support material

Queensland Homelessness Information Platform (QHIP) Policy

Service coordination protocol

The service coordination protocol provides guidance for services around working with other services to deliver client outcomes.

Practice guide

The practice guide provides guidance for service providers in delivering services to clients.

Training manuals

Training manuals are available for registered QHIP users by contacting the system administrator.

System administrator

Additional support for the use and application of QHIP to support service delivery to clients is available for registered QHIP users.

The system administrator can also assist with:

  • registration and training for staff in funded services
  • system access
  • amending client assessment records.


Last updated 02 October 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

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