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Skip Navigation LinksDepartment of Housing and Public Works > Procurement > Buying and selling ICT

Buying and selling ICT

We work with both agencies and the ICT industry to facilitate government ICT procurement.

Industry engagement

  • We've worked hard to bring about change and improvement for government buyers and our industry partners, having implemented actions across all 4 areas of communication, procurement, SMEs and collaboration and innovation; these have included:
  • 6 monthly refreshes of the online whole-of-government ICT Forward Procurement Schedule
  • In collaboration with industry, the GITC Refresh was completed and the new ICT contracting framework, Queensland Information Technology Contracting framework is now available.
  • SMEs secured an average of 20% government ICT spend for the financial year 2017-18
  • The Testing Within Government (TWiG) program continues to support startups and small businesses to work in partnership with government and test their innovative products.

Key ICT achievements that deliver a more efficient public service

1 William Street ICT is a new consolidated model for ICT services in government enabling users to be innovative, mobile and collaborative.

The Government Wireless Network enables public safety agencies to share information instantly and securely in the coordination of effective emergency responses and support across South East Queensland.

For more information see the dashboard of current government ICT projects.

For industry

Business Queensland can help you understand government procurement and how you can best work with our agencies.

When selling ICT products and services to the government you should consider:

To find out more about engaging with us, contact the ICT Strategic Sourcing team.

You can also contact Departmental Vendor Managers (PDF, 290KB) directly.

For government buyers

If you work for the Queensland Government you can find out information to help you in your role:

To find out more about buying ICT products and services, email our ICT Strategic Sourcing team at .

Principles of engagement on ICT

There are 5 principles that direct our approach to engaging with ICT suppliers:


  • Enabling equitable participation, fair assessment of information requests and appropriate engagement for the relevant activity.


  • Leadership focus on delivering solutions for the benefit of Queensland
  • Ensuring activities are aligned with government priorities, are delivered professionally and risks effectively managed

Problem resolution

  • Timely, effective and equitable problem resolution mechanisms and processes


  • Building and maintaining an effective, co-operative relationship that facilities knowledge sharing and capability development
  • Encourage staff to develop marketplace understanding
  • Mechanisms that build trust and confidence

Application (deliver outcomes)

  • Leading activities to deliver outcomes for the benefit of Queensland
  • Create an environment that fosters innovation and provides opportunities for government and industry
  • Implement and abide by appropriate compliance and confidentiality requirements

By working more closely with industry and agreeing on a preferred way of working we can achieve better outcomes for Queensland.

Working with SMEs

We recognise the valuable contribution small to medium enterprises (SMEs) make to the information and communication technology (ICT) industry.

We developed the ICT SME participation scheme policy and the accompanying ICT SME participation scheme standard to provide more opportunities for SMEs to access the Queensland Government market.

The whole-of-government policy and standard state:

  • At least one responding SME capable of delivering will be short listed in the evaluation of ICT offers
  • Government can directly engage SMEs using SME Access incentive to provide solutions worth up to $500,000 which demonstrates value for Queensland in addressing government priorities.

What does this mean for SMEs?

Business Queensland provides information on how the policy works and how you can benefit from being involved.

Queensland Government buyers

If you are a Queensland Government buyer of ICT products and services, you must adhere to the policy and the accompanying standard.

More information about working with SMEs is available to help you apply them.

ICT Contracting with Queensland Government

Commencing in May 2015, we reviewed the Government Information Technology Contracting (GITC) framework to answer the question "What is the right contracting framework for ICT procurement for the Queensland Government?"

The objective was to establish a new ICT contracting framework that:

  • reduces the cost of doing business with government
  • enables simple and fast procurement
  • retains adequate protection for contracting parties
  • allows contracts to be formed for emerging and innovative ICT products and services.

GITC review—May to August 2015

Between May and August 2015, we engaged BDO (Qld) Pty Ltd to conduct an independent review.

From a starting point of no preconceived positions for the new ICT contracting framework, the review consulted a broad range of government and industry stakeholders to co-design the preferred framework. The review approach included stakeholder interviews and workshops, an online survey and co-design workshops with suppliers, legal firms and government representatives.

It was decided that a significantly modified ICT contracting framework providing a choice of contract forms appropriate for the risk and value of each procurement would be developed.

GITC refresh—October 2015 to June 2017

Implemented over three stages, the GITC refresh involved extensive consultation to shape the core elements of the proposed new ICT contracting framework, and preparation to roll out the new framework.

A co-design approach was chosen as the best way to create the new framework. Representatives were invited to participate from legal, procurement, and ICT business areas across government and industry representing large, medium and small organisations.

 ICT contracting framework

The Queensland Information Technology Contracting (QITC) framework was co-designed by industry and government and will make it easier for buyers and suppliers to do business with government.

More information

For buyers (government staff) – read more about the new ICT contracting framework .

For suppliers – learn more about supplying ICT for government on the Business Queensland portal .

Contact ICT Strategic Sourcing


Last updated 03 December 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

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