Regulatory Services

Regulatory Services (formerly known as the Office of the Registrar) administers legislation that impacts on providers of:

This includes registering and performing compliance checks on providers under each piece of legislation as appropriate.

The Executive Director of Regulatory Services is Mark Francis. As Queensland Registrar, Mr Francis administers the National Regulatory System for Community Housing in Queensland. Additional responsibilities include the regulation of residential services, manufactured homes and retirement villages under state schemes.

Find out more about the Queensland Registrar.

Objectives

The Regulatory Services branch has the following 3 objectives:

Administering three pieces of legislation: The Manufactured Homes (Residential Parks) Act 2003, Residential Services (Accreditation) Act 2002 and Retirement Villages Act 1999
Regulating the National Regulatory System for Community Housing
Regulating the Queensland State Regulatory System for Community Housing

Residential Services

Residential Services regulates the retirement villages, manufactured parks and residential services industries by:

delivering regulatory services under the Residential Services (Accreditation) Act 2002, Manufactured Homes (Residential Parks) Act 2003 and the Retirement Villages Act 1999
exercising powers under the Fair Trading Inspectors Act 2014
developing and implementing effective state-wide accreditation and compliance programs to protect the health, safety and basic freedoms of residents in residential services, manufactured homes and retirement villages
undertaking timely investigations of complaints or other matters raised with the department
enforcing legislative compliance and regulatory requirements including prosecution of offences
driving continual improvement in both the regulation of industry and with industry compliance
maintaining registers and links to those registers.

National Regulatory System for Community Housing

The National Regulatory System for Community Housing (NRSCH) is the national system for registering, monitoring and regulating community housing providers.

Queensland State Regulatory System for Community Housing

The Queensland State Regulatory System for Community Housing (QSRSCH) is the Queensland system for registering, monitoring and regulating local government and prescribed state providers of community housing.

In administering the NRSCH and QSRSCH, Regulatory Services undertakes the following activities:

assessing new registration applications for community housing providers and local government housing providers
maintaining registers of providers (national register and state register)
assessing providers’ compliance with the requirements of the National Regulatory Code (PDF, 37KB) and Queensland State Regulatory Code (PDF, 159KB)
where necessary, undertaking enforcement activities to return providers back to compliance
managing stakeholder engagement with community housing providers.
you can view a list of registered providers from Queensland and other participating jurisdictions for the NRSCH on the National Register and State Register for the QSRSCH.

You can view a list of registered providers from Queensland and other participating jurisdictions for the NRSCH on the National Register and State Register for the QSRSCH.

Regulator Performance Report 2018–19

The Regulator Performance Report 2018–19 profiles the work and outcomes of Regulatory Services. This first annual report details activities against the 5 model practices that form Queensland’s regulatory best practice model and highlights the next steps in each area of model practice.

Future reports will be developed through consultation and will report on a range of key performance indicators. Feedback on the report can be emailed to regulatoryservices@hpw.qld.gov.au.

Resources

Fact sheet: Provider notifications - notifiable incidents/events (PDF, 232 KB)

Last updated:: 29 November 2019