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Following recent changes to departmental responsibilities, functions of the former Department of Housing and Public Works have been transferred to new departments. Work is underway to develop and update departments' websites.

Regulatory Services

Regulatory Services (formerly known as the Office of the Registrar) administers legislation that impacts on providers of:

This includes registering and performing compliance checks on providers under each piece of legislation as appropriate.

The Executive Director of Regulatory Services is Mark Francis. As Queensland Registrar,  Mr Francis administers the National Regulatory System for Community Housing in Queensland​. Additional responsibilities include the regulation of residential services, manufactured homes and retirement villages under state schemes.

Find out more about the Queensland Registrar.

Objectives

The Regulatory Services branch has the following 3 objectives:

  1. Administering three pieces of legislation: The Manufactured Homes (Residential Parks) Act 2003, Residential Services (Accreditation) Act 2002 and Retirement Villages Act 1999  
  2. Regulating the National Regulatory System for Community Housing
  3. Regulating the Queensland State Regulatory System for Community Housing​

Residential Services

Residential Services​ regulates the retirement villages, manufactured parks and residential services industries by:

  • ​delivering regulatory services under the Residential Services (Accreditation) Act 2002, Manufactured Homes (Residential Parks) Act 2003 and the Retirement Villages Act 1999
  • exercising powers under the Fair Trading Inspectors Act 2014​
  • developing and implementing effective state-wide accreditation and compliance programs to protect the health, safety and basic freedoms of residents in residential services, manufactured homes and retirement villages
  • undertaking timely investigations of complaints or other matters raised with the department
  • enforcing legislative compliance and regulatory requirements including prosecution of offences
  • driving continual improvement in both the regulation of industry and with industry compliance
  • maintaining registers and links to those registers.

National Regulatory System for Community Housing

The National Regulatory System for Community Housing (NRSCH) is the national system for registering, monitoring and regulating community housing providers.

Queensland State Regulatory System for Community Housing

The Queensland State Regulatory System for Community Housing ​ (QSRSCH) is the Queensland system for registering, monitoring and regulating local government and prescribed state providers of community housing.

In administering the NRSCH and QSRSCH, Regulatory Services undertakes the following activities:

  • assessing new registration applications for community housing providers and local government housing providers
  • maintaining registers of providers (national register and state register)
  • assessing providers’ compliance with the requirements of the National Regulatory Code (PDF, 37KB) and Queensland State Regulatory Code (PDF, 159KB)​
  • where necessary, undertaking enforcement activities to return providers back to compliance
  • managing stakeholder engagement with community housing providers.
  • you can view a list of registered providers from Queensland and other participating jurisdictions for the NRSCH on the National Register and State Register for the QSRSCH.

You can view a list of registered providers from Queensland and other participating jurisdictions for the NRSCH on the National Register and S​tate Register​​ for the QSRSCH.

Regulator Performance Reports

Regulator Performance Reports profile the work and outcomes of Regulatory Services.

Feedback on the report can be emailed to regulatoryservices@hpw.qld.gov.au.

Related links

National

State

The Registrar regularly sends out News Online to Queensland community housing providers. This newsletter provides information and updates about the NRSCH at a state and national level.

Contact us

Last updated: 
4 January 2021