- Housing is an essential human service.
- Safe, secure and affordable housing enables better connections to support services, improved health, and greater social, economic and cultural participation.
- Better integration of housing and human services will deliver improved life course outcomes for vulnerable Queenslanders.
- Proactive and intensive support helps those at risk of homelessness to access and maintain tenancies.
Service delivery reform
- Establish five new housing and homelessness service hubs in Toowoomba, Logan, Cairns, Moreton Bay region and Townsville, co-locating government and non-government housing, homelessness and other local support services. Coordinated assessment of housing and support needs will enable integrated service delivery and avoid the need for people to retell their story many times.
- Establish Housing Referral Teams to support people to access secure and safe housing and link people to supports to improve wellbeing and housing outcomes. This will provide for improved outcomes for a range of vulnerable people, including Aboriginal and Torres Strait Islander peoples.
- Introduce additional digital services and mobile devices to modernise and innovate frontline service delivery including:
- an online application system
- mobile offices to improve client access to information/services and streamline service delivery in the field
- self-service kiosks to improve client experience at service centres
- equipping staff to support clients to self-serve through a concierge approach.
- Strengthen coordinated support through Housing Service Centres for vulnerable children and families through early intervention including initial assessments, referrals, case coordination, and supportive housing.
- Modernise our Housing Service Centres to be more contemporary and person-centred by:
- changing the physical design to improve service experience
- proactively engaging across government and with providers to deliver holistic responses for vulnerable clients, such as through child protection and domestic and family violence case panels
- investing in staff to ensure they have the tools and skills needed.
- Build upon the success of the Mental Health Demonstration Project to establish partnerships that will provide holistic responses to people with mental health concerns living in public housing.
- Deliver enhanced housing support for seniors by implementing service improvements to address the issues raised by the Advisory Taskforce on Residential Transition for Ageing Queenslanders. This includes taking action on relevant recommendations, advocating to the Australian Government, collaborating with stakeholders to explore options for promoting liveable, age-friendly housing design standards, and pursuing innovative partnerships to improve the variety, diversity and supply of housing to meet older people’s needs.
- Strengthen the service delivery response to the housing challenges faced by vulnerable families and women and children escaping domestic and family violence, particularly through closer partnership between the Department of Housing and Public Works and the Department of Communities, Child Safety and Disability Services, and in line with the work underway to implement the relevant recommendations of the Special Taskforce on Domestic and Family Violence.
- Expand HomeStay services in targeted locations to support vulnerable families at risk of homelessness with a focus on families with children under 10 years of age.
- Build two new youth foyers on the Gold Coast and in Townsville, and expand the Logan Youth Foyer, to provide housing for young people at risk of homelessness and support them to achieve independence.
- Provide improved housing solutions for highly vulnerable young people, including those leaving out-of-home care and youth detention who are at risk of homelessness. This will include the exploration of new investment models such as a social benefit bond to support delivery. This action will support improved housing outcomes for vulnerable young people from a range of groups, including Aboriginal and Torres Strait Islander peoples.
- Support vulnerable women, including older women at risk of homelessness, to access and sustain safe and secure housing and support services.
- Reduce the risk of homelessness through a range of measures including:
- a greater focus on supportive housing and early intervention responses
- greater service coordination to support wraparound services
- ensure service continuity through longer-term agreements
- a connected service system that provides seamless pathways from crisis and transitional housing to safe and secure housing
- better understanding the contemporary needs of women escaping domestic and family violence, youth and vulnerable families with young children.
- Improve housing outcomes for women and children escaping domestic and family violence by constructing two new crisis shelters and replacing or renewing shelters in the remote and discrete communities of Pormpuraaw, Cherbourg and Woorabinda.
- Implement a coordinated housing and support initiative for women on parole or at risk of being remanded to custody.
- Provide dignity to people experiencing homelessness through building on the investment already made in the Dignity First initiative.
Find out more
- Last updated:
- 29 November 2019