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Skip Navigation LinksDepartment of Housing and Public Works > About us > Business areas > Digital Technology and Services

Digital Technology and Services

The Digital Technology and Services division harnesses digital technology to drive transformational initiatives that continually enhance government frontline service delivery. We maintain critical government ICT systems and processes to enable this service delivery. We also provide information sharing and management capability for improved decision-making, leading to internal efficiencies for government.

With its service delivery focus, the division plays a key support role in advancing the State Government’s priority to Be a Responsive Government.

We enable innovative, responsive and integrated frontline services for Queenslanders through our dedicated Digital Platforms and Data organisational cluster: 

  • Smart Service Queensland
  • Data Sharing and Analysis
  • ICT Strategic Projects.

These areas are responsible for:

  • leading Queensland authorities in managing and preserving access to Queensland public records and improving public access to the archival collection
  • delivering corporate transactional and advisory services to more than 70,000 public servants across 25 Queensland Government agencies
  • managing ICT strategic procurement arrangements and major ICT contracts.

Our business areas

Smart Service Queensland

Smart Service Queensland provides the primary point of contact for customers to access government services through multiple delivery channels. Customers can access government information and services 24 hours a day, 7 days a week through our primary service delivery channels:

Multi-site Contact Centre

Customers are able to access government information and services and complete a number of transactions via one phone number (13 QGOV). Experienced customer service advisors are available 24/7 to deliver specific services on behalf of the Queensland Government.


Customers are able to access government information and services and complete a number of transactions face-to-face with our experienced counter staff via the following counters:

  • Queensland Government Service Centre (QGSC) – Brisbane, Maroochydore and Cairns
  • Queensland Government Agent Program (QGAP)


The QGAP network of government service counters, located in regional, rural and remote communities across the state, provides face-to-face contact points for customers in areas where access to community services is limited.


CITEC partners with Queensland Government agencies to deliver critical ICT services. It is our vision to enable a trusted digital government through innovation, reliable and connected people and technology.

Find out more about CITEC.

Data Sharing and Analysis 

Data Sharing and Analysis helps government agencies understand and make better use of their data assets. We implement the Government’s commitment to making government data open for anyone to access, use and share; and deliver information brokerage services on a commercial basis through CITEC Confirm.

Find out more about Open Data. 

ICT Strategic Projects

ICT Strategic Projects is responsible for leading complex, multi-agency ICT programs and projects including:

  • Human Resource Information System (HRIS) Program - implementation of a stable, vendor supported payroll system and contemporary human capital management capability for the public safety agencies
  • Implementation of the DIGITAL1ST strategy which will position the state as a digital leader
  • Testing within Government (TWiG) Program – delivery of a program to enable Small to Medium Enterprises (SMEs) to improve the positioning of their ICT products to address business problems, while collaborating with the Queensland Government.

Queensland Shared Services

Queensland Shared Services (QSS) provides finance, procurement, human resource management, telecommunications and mail support services to more than 70,000 public servants across multiple Queensland Government agencies and statutory authorities. 

QSS is also responsible for the management and support of the majority of Queensland Government’s finance and human resource systems and processes.

Find out more about QSS or contact us.

Queensland State Archives

Queensland State Archives (QSA) connects Queenslanders with their past - the histories of their families, the local community and the state - by ensuring that the significant records of government are available and accessible.

Our archival collection comprises millions of public records dating back to the early Moreton Bay penal settlement of 1823.

We support government integrity, maintaining the corporate memory of government by overseeing the making and keeping of Queensland’s public records.

As the state's lead agency for government recordkeeping, QSA offers practical recordkeeping advice and tools to over 500 Queensland public authorities.

You can contact us online or in person.

ICT Strategic Sourcing

We work with both agencies and the ICT industry to facilitate government ICT procurement.

For industry

Business Queensland can help you understand government procurement and how you can best work with our agencies.

When selling ICT products and services to the government you should consider:

To find out more about engaging with us, email our ICT Strategic Sourcing team at

You can also contact Departmental Vendor Managers (PDF, 286KB) directly.

For government buyers

If you work for the Queensland Government you can find out information to help you in your role:

To find out more about buying ICT products and services, email our ICT Strategic Sourcing team at​

Last updated 27 June 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)

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