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Skip Navigation LinksDepartment of Housing and Public Works > About us > Business areas > Housing, Homelessness and Sport > Regulatory Services > Queensland State Regulatory System for Community Housing

Applying for registration under the Queensland State Regulatory System for Community Housing

Local governments who are funded by the Department of Housing and Public Works  (HPW) to provide community housing are required to apply for registration under the Queensland State Regulatory System for Community Housing (QSRSCH). The QSRSCH is administered by the Queensland Registrar.
The Queensland state regulatory framework is established under the Queensland Housing Act 2003 (PDF, 1.2MB) (the Act). 

The differences between QSRSCH and NRSCH 

The QSRSCH was implemented to regulate local governments as opposed to the National Regulatory System for Community Housing (NRSCH), which was implemented specifically to regulate non-government organisations. The QSRSCH aligns itself with applicable code provisions of the NRSCH and requirements of the Housing Act 2003 (QLD).  

Who is required to register under the QSRSCH?  

All local governments funded by HPW to provide community housing in Queensland are required to apply for and successfully attain registration under the QSRSCH, in order to continue their funding relationship with HPW.  

The QSRSCH registration timeframes

On 1 October 2014, local governments who were funded by HPW to provide community housing, were invited to commence the registration process under the QSRSCH. As of June 2017, registration arrangements had been made with all local government providers that wanted to continue delivering services in Queensland's funded housing and homelessness assistance system. Arrangements were also made with providers who wished to exit the community housing sector. 

Transiti​on period (timeframes) for Indigenous councils

The transitional period for local Indigenous councils has been extended by four years to 30 June 2019 to allow sufficient time for providers to have their application for registration assessed and receive a registration determination from the Queensland Registrar. Indigenous councils have been provided additional time due to the complexities surrounding land tenure and Indigenous housing.

Local governments applying for registration

The following documents are provided to guide local governments through the requirements of the QSRSCH:

The Queensland State Regulatory Code (PDF, 159KB)​  sets out the performance outcomes and performance requirements registered local governments must comply with in providing community housing under the Housing Act 2003.

The QSRSCH Evidence Guidelines the performance indicators and evidence sources that will assist local governments in preparing their application for registration.

The QSRSCH Notifications Guidelines (PDF, 189KB) are provided to assist local governments to understand which events or incidents may be considered a notifiable event, how and when to notify the Queensland Registrar and the type of information they need to include in their Notifications Policy.

The following documents have been superseded by the CHRIS system, and no longer need to be used:

  • The Performance Outcomes 1-6 Workbook
  • Community Housing Asset Summary Report
  • Financial Performance Report​

Registration and com​pliance through the Community Housing Regulatory Information System (CHRIS)

From May 2018, The Community Housing Regulatory Information System (CHRIS) replaces the Queensland Regulatory Information Community Housing (QRICH).

Training and support materials will be provided electronically by Regulatory Services ahead of using CHRIS. If you have any questions, please contact Regulatory Services. ​

Compliance for state providers 

As a standard condition of registration under the Housing Act 2003, state-based community housing providers must comply with the relevant performance requirements under the QSRSCH. Registered community housing providers are required to demonstrate compliance on a regular basis through periodic compliance returns.

Standard compliance assessments are conducted at least every two years for state-based providers. This process consists of completing a standard compliance return in CHRIS, together with a comprehensive assessment focused on all performance requirements involving the highest risk in the sector and for each registered community housing provider. Where required, an on-site compliance visit of your organisation will be conducted. 

A targeted compliance assessment may be conducted if the following issues are identified: 

  • serious operational or financial risk
  • failure to comply with legislative or government policy and guidelines
  • serious non-compliance
  • a pattern of non-compliance
  • serious complaints
  • potential harm to tenants is identified, and/or reported.

Providers will be informed of periodic compliance dates as far ahead of time as possible. A regulatory analyst will be available to provide guidance in completing your compliance return, using the available tools, resources, and the CHRIS system. 

Contact us

Phone: 07 3008 3450
Phone: 13 QGOV (13 74 68)
Postal address: Regulatory Services, Queensland State Regulatory​ System for Community Housing, PO Box 690, Brisbane, Queensland 4001. 

Q Shelter

Q Shelter also offers a range of resources and services to assist local governments (and other providers) in understanding regulation and preparation for compliance. Tools and resources, including training web​inars, are available on the Q Shelter website.

Phone Q Shelter: 07 3831 5900​​​​

Last updated 27 August 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

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