Skip links and keyboard navigation

Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to content | Skip to footer | Use tab and cursor keys to move around the page (more information)
Skip Navigation LinksDepartment of Housing and Public Works > About us > Reports and publications > Plans, reports and data > Strategic Plan 2019–23 > Services for Queenslanders

Services for Queenslanders


Services for Queenslanders that are responsive, citizen-centric, integrated, accessible and easy to use and that will benefit Queenslanders and future generations and their communities.


  • Housing – delivering and funding safe, secure and affordable housing and improving housing and homelessness services and support which meets the needs of Queenslanders
  • Sport and recreation – supporting Queenslanders to be more physically active, healthier and better connected while also supporting elite athletic success
  • Built environment and industry – shaping sustainable communities and industries by ensuring safe and fair industry building standards and environmental sustainability in the building and construction industry and supporting good design practices
  • Digital and information – providing digitally enabled and integrated Queensland Government services that are simpler, accessible and faster for the community and ensuring Queensland public records are managed and preserved

Key challenge

Services meeting client needs – by strengthening our planning process, client engagement, and monitoring our service delivery, we manage our ability to meet client needs and community expectations

Performance indicators and measures

These are Service Delivery Statements (SDS) measures unless otherwise indicated.

Needs-based housing and homelessness assistance

  • Percentage of new households assisted into government-owned and managed social rental housing who were in very high or high need (Housing, Homelessness and Sport)
  • Proportion of total new households assisted to access rental accommodation who moved into the private rental market (Housing, Homelessness and Sport)
  • Percentage of clients who were homeless or at risk of homelessness who needed assistance to obtain or maintain independent housing and obtained or maintained independent housing after support (Housing, Homelessness and Sport)

Client/customer satisfaction and engagement

  • Level of overall client satisfaction - Public Housing (Housing, Homelessness and Sport)
  • Level of overall client satisfaction - Community Housing (Housing, Homelessness and Sport)
  • Percentage of customers satisfied with the services provided by Smart Service Queensland on behalf of government agencies (Digital Technology and Services)

Responsive and accessible services

  • Utilisation of Queensland Recreation Centres accommodation facilities (Housing, Homelessness and Sport)
  • Average wait time to allocation for assistance (months) with government-owned and managed social rental housing for clients in very high or high need (Housing, Homelessness and Sport)
  • Proportion of government-owned social rental housing stock matched to greatest demand (Housing, Homelessness and Sport)
  • Proportion of newly constructed social housing dwellings meeting the Livable Housing Design guidelines gold or platinum standards (Housing, Homelessness and Sport)
  • Cost per customer service interaction (phone, counter, online) provided by Smart Service Queensland ($) (Digital Technology and Services)
  • Average cost to Queensland State Archives per record accessed ($) (Digital Technology and Services)
  • Percentage of data sets available on with an Open Data Certificate (Digital Technology and Services)
  • Percentage increase in number of Queensland State Archives records accessed (Digital Technology and Services)

Active and sustainable communities

  • Percentage of young people redeeming a Get Started voucher who have not played club sport before (Housing, Homelessness and Sport)
  • Percentage of athletes selected for national teams supported by the Queensland Academy of Sport (Housing, Homelessness and Sport)

Last updated 14 May 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)

Copyright |  Disclaimer |  Privacy |  Right to information |  Accessibility |  Jobs in Queensland |  Other languages

© The State of Queensland – Department of Housing and Public Works 2009–2019

Queensland Government