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Skip Navigation LinksDepartment of Housing and Public Works > About us > Reports and publications > Plans, reports and data > Strategic Plan 2019–23 > A unified organisation

A unified organisation


A unified organisation: A citizen-centric organisation that is responsive, collaborative and a great place to work


  • Values and principles – continuing to develop a diverse, agile, healthy, compassionate, safe and engaged workforce, respecting one another and those we provide services to
  • Leadership – demonstrating strong leadership that effectively manages resources while driving innovation in an agile and changing environment
  • People and performance – investing in our people to achieve performance excellence, continually build our capabilities and realise potential
  • Transformation – embracing digitisation of services, emerging technologies and new ways of doing our work and ensuring we have the right tools and information to transform and optimise our capacity to provide service excellence
  • Safe and healthy workplaces – improving our systems and culture to enhance our health, safety and wellbeing

Key challenge

Workforce capability – by focusing on improving the skills and engagement of our leaders and staff the department will attract and retain skilled employees and lift our productivity

Performance indicators and measures

These are additional measures that do not appear in our Service Delivery Statements.

Employee satisfaction and engagement

  • Improvement in Working for Queensland Employee Opinion Survey in areas of Your Work, Your Workgroup, Your Workplace (Corporate Services)

Diversity profile

  • Annual improvement towards workforce diversity (EEO surveys) 2022 targets:
    • Percentage of Aboriginal and Torres Strait Islander people
    • Percentage of people with a disability
    • Percentage of women in leadership
    • Percentage of people from non-English speaking backgrounds (Corporate Services)

Safe and healthy workforce

  • Reduction in workers' compensation statutory costs as compared to the previous year (Corporate Services)
  • Reduction in lost time injuries as compared to the previous year (Corporate Services)

Organisational leadership

  • Improvement in Working for Queensland Employee Opinion Survey in areas of leadership including Your Manager, Your Senior Manager and Your Organisation (Corporate Services)

Progressive and responsive systems

  • HPW business units migrated to the same O365 tenancy to facilitate improved collaboration (%) (Corporate Services)
  • Mobile capable corporate devices available to departmental users (as a % of the total corporate device fleet) (Corporate Services)
  • Percentage of HPW staff targeted with cyber phishing educational campaign (Corporate Services)

Last updated 14 May 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)

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