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Home Sweet Home for Selu and her family

Selu with her family


When Selu and her family moved to Queensland they found themselves in an unsustainable housing situation.

Selu, her husband Vai, and six children were staying with family but there wasn’t enough room. They started to search for a private rental property.

Housing crisis

“I was looking every single day for a house to rent,” Selu says. “I was stressed.”

Selu contacted the Bayside Housing Service Centre and spoke to Deanna, the RentConnect Officer.

“Selu and Vai were going through a housing crisis,” says Deanna. “They were ineligible for social housing, so we looked for private market housing options.”

“We applied for rentals but many of them were rejected.”

A Helping Hand

Deanna suggested a Helping Hand Headlease arrangement. The Helping Hand Headlease product is a part of the department’s new suite of flexible assistance package to assist customers to gain or sustain a private rental property.

Through this arrangement, the department works with the customer and real estate agent to identify a suitable property, then leases the property on behalf of the customer.

They found an ideal property with enough room for the family, a small garden for the children to play in, and located opposite a school.

“I introduced the family and the agent so they could make a relationship,” says Deanna.

“The idea is that after the 12-month lease, the department will step out and Selu and the family will rent it directly through the agent.”

“They have the ability to rent, have a good tenancy history but were just facing barriers.”

Home Sweet Home

Selu and the family are thrilled with their new rental property. Her children have space to play and dance in the backyard and have plans to make a vegetable garden.

“All our needs are met. The kids call this new place, home sweet home,” says Selu.​​​​​​​​

Last updated 24 July 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)

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