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​We are one department made up of different groups, all working for one reason: Queenslanders. We are passionate about delivering a unique blend of practical and human services to the Queensland community.  Here are some of our stories.


 Home Sweet Home for Selu and her family


When Selu and her family moved to Queensland they found themselves in an unsustainable housing situation. Now "the kids call this new place, home sweet home".

Read their story

Selu and her family

 Size doesn't matter with safe, secure and affordable home


For Raymond, downsizing from a two-bedroom unit to a one-bedroom unit in Maroochydore ha​s been smooth sailing.

Read Raymond's story


 Home is where the heart is


For the recently engaged couple, Allana and Michael, the shift into a new complex in Deception Bay has been a great move.

Read their story

Allana and Michael hug​​


 On a mission for his community


Benton encourages people in his Mount Isa neighbourhood to do the right thing. He is a valued tenant with the Mount Isa Housing Service Centre, which celebrates its 25th anniversary this month.

Read Benton's story

Benton from Mount Isa ​​


 Jody finds new direction through Dignity First Fund


Mum of two, Jody, has had her life transformed by the Dignity First supported project 2nd Shot.

Read Jody's Story

Jody and 2nd Shot van​​​


 Human-centred approach wins global design award


The Queensland Government with Meld Studios has won three prestigious Good Design Awards, the highest honour for design innovation in Australia, in recognition of its human-centred approach to design.

Read about the awards

Jacinta O’Farrell and Deputy Director-General Housing and Homelessness Services Christine Castley accept the Good Design Awards on behalf of the department.


 Not easy being green? Tenant in solar panel program begs to differ


Cairns resident Dallas has been keen to “go green” for years, but he’s had to wait for a new solar panel on public housing trial to really get involved.

Read Dallas' story

Dallas outside his home 


 Judith Phillips can’t help but share the joy her garden brings


Judith Phillips’ garden has brought so much peace and joy into her life she can’t help spreading the love.

Read Judith's story

Judith and Councillor Charles Strunk 


 Employment pathways get tenants on the right track


Several tenants are overcoming barriers to employment with the support of both YFS and the HSC, none more so than long term tenant Noel.

Noel has been supported to get his Cert III in Driving Ops and has passed his Medium Rigid Truck Driving Test – a seemingly small achievement but one which has opened Noel’s eyes to the opportunities available to him in his local community.

Read Noel's story



 Public and private working hand in hand on housing solutions


For property manager Danni Robinson, working with the Gold Coast Housing Service Centre is an extra way she and her team can support private renters in housing need.

Read Danni's story



 The garden gnomes of Sarawak Avenue


​For the residents of Sarawak Avenue, Palm Beach, their communal garden brings more than just fresh herbs and a shady spot to gather.

Read their story



 Award-winning Mackay garden a daily passion


It may be small, but the courtyard garden of Len Jones is perfectly formed, with a vibrant display of over 50 plants that has landed him recognition in the My Home Awards.

Read Len's story

Len My Home Awards Mackay winner 


 Helping Inala evolve


Margarete has moved house about ten times in her life, but she has always found herself gravitating back to Inala, the suburb she loves most. The Inala Housing Service Centre is celebrating its 25th birthday on 2 March.

Read Margarete's story


 At home in the garden


Georgie Suttie has lovingly shaped the garden at her Wynnum home into a shady oasis which has bought her recognition in the department’s My Home Awards.

Read Georgie’s story

Georgie in her garden 


 New home breaks down barriers

Gaile couldn’t be happier with her new home at Muru-kutchi Gardens in Maroochydore. After moving in less than a year ago, Gaile is enjoying freedom and friends because of the move.

Read Gaile's story



 A brighter future for Ayden thanks to tenancy training


Before he did the Skillsets for Successful Tenancies—Dollars and Sense training program, Ayden was having a tough time getting going in life.​​

Read Ayden's Story



 Partnerships with real estate agents bring certainty for tenants


Kayla became homeless and sought help from the Skillsets for Successful Tenancies program, gaining skills that helped her and her daughter get off the streets.

Read Kayla's story

Woman smiling


 RentConnect celebrates 10-year anniversary


Ten ​years ago this month, RentConnect kicked off as a small two-person trial in Rockhampton and Caboolture. 

Read about RentConnect

RentConnect ​​


 Lives changed through social procurement


We’re helping to create a brighter future for young people in Logan thanks to a partnership with yourtown Social Enterprises, which offers paid on-the-job training and skills development.

Read their story

yourtown group 

 Breathing life into power savings


Rockhampton mother-of-five Jacky hopes she will be saving money on her next electricity bill.

Read Jacky's story

Home with Solar panels 


 Meet Sara Tait, our Housing and Homelessness Ambassador


We are lucky to have Sara as our roving reporter, giving us an insight into the work of our local housing and homelessness service partners on the coast.

Read Sara's story



 50 years of service… almost


Housing officer Paul began working with the Department in 1971. Paul will celebrate with his fellow staff at the Cairns Housing Service Centre which celebrates its 25th birthday on 29 March.

Read Paul's story

Housing officer Paul at the Cairns HSC 


 A starring role in helping renters


For renters, it can be difficult to navigate and understand tenants’ rights and responsibilities.

But there is help available for people who need tenancy advice and support. QSTARS  is a free advice and support service provided by Tenants Queensland and available to all renters in Queensland.

Read about QSTARS



 Riding the nanna mower


Therese McLean has some simple advice for her staff; “treat our clients as if you were dealing with your own family members.” Therese is the Area Manager for the Bayside Housing Service Centre which celebrates its 25th anniversary on 9 March 2018.

Read Therese's story



 A place to belong


Gold Coast local Peter owes his life to Havafeed

On Australia Day 10 years ago, Peter found himself wandering the streets of the Gold Coast with no money or belongings. A volunteer from the not-for-profit community organisation Havafeed saw Peter and invited him in.

Read Peter's story


 Taking charge of life


Public housing provided Mackay tenant Merrilyn with the stability she needed to raise three kids who have grown into successful adults.

Read Merrilyns' story



 Dignity First-funded van steers homeless youth in the right direction


the Good Grub Club mobile kitchen and food van is helping Service provide life-changing support to homeless youth.

Read their story


 New unit complex brings sense of community


​“It felt like home as soon as I walked through the door”, said Terriann. Terriann moved into her one-bedroom unit after downsizing when her daughter moved out of home. 

Read Terriann's story

Muru-kutchi Gardens 


 Building bright futures


Four apprentice carpenters building bright futures for themselves and others through the Hou​sing Construction Jobs Program​

Read their story

Apprentices gathered on a construction site


 New neighbours become good friends


Julie and Lyn both downsized from three-bedroom houses to one-bedroom units, offering them the opportunity to get to know their neighbours.

Read their story



 Free training program to improve public housing tenant life skills


Dollars and Sense for Public Housing Tenants is a tenancy skills training program delivered by inCommunity Inc.​​

Read about the program

tenants at training 


 There’s no place like home


Being part of a community, having a safe home with a garden and a canine companion means everything to Judy.

Read Judy's story

judy sitting outside in her garden


 Commitment to community sees volunteer win housing honour


Maureen Hurst has dedicated over 30 years to helping those in need in Townsville.

Read Maureen's award-winning story

Maureen speaking 


 Friendships are blooming in Aspley


Over a cup of tea and some biccies, a small group of public housing residents planted the seed of an idea of a new garden in their backyard.

Read their Story

Friends with gardening supplies​​​


 Building a life around housing


For 32 years, Joanne has built a life around her job as a Toowoomba Housing Officer.

Read Joanne's story



 Avoiding bill shock


Keeping a lid on the cost of living while raising four children is no easy task, but it’s a challenge that Cairns couple Robert and Lilly have faced head-on.

Read Robert and Lilly's story

Robert and Lilly with their family outside their house 


 Building engines in the backyard


Bruce is one of 800 people living in public housing in Cairns and Rockhampton who are expected to have solar installations this year.

Read Bruce's story

Bruce and his house with Solar panels 


 Meet Dan Smith, our Housing and Homelessness Ambassador


Dan is a swimming champion, who has competed at the 2016 Rio Olympics, 2015 World Championships and recently competed for selection for the Gold Coast 2018 Commonwealth Games.

Read Dan's story



 Neighbours make knitting as easy as a, b, c


Aileen, Barry and Colleen - or A, B, C as they call themselves - knit bears for kids in hospital. They have a goal to make 365 this year, that’s one a day.

Read their story

The knitting trio showing their bears 


 Key players helping vulnerable people


There is a lot being done to assist people in housing need in the lead up to GC2018 and the team at the Gold Coast Housing Service Centre is in the thick of the action.

Read Rebecca's story

Rebecca at the Gold Coast Housing Service Centre 


 Have a story to share?


​Do you have a story about our department you would like to share? We are looking for unique stories.

You can contribute by emailing:


 Our HPW, Our Future


In October 2016, we launched our story, “Our HPW, Our Future”. Over 200 HPW staff from across the state told their stories.

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