Dispute resolution for residential customers of embedded networks

To improve protections for residential customers in embedded networks. the government sought stakeholder views about embedded networks gaining access to the services of Energy and Water Ombudsman Queensland. Submissions received are listed below.

Following consultation which closed in early 2020, a Decision Regulatory Impact Statement (RIS) has been prepared and is available here: Dispute resolution for residential embedded network customers: regulatory impact statement.

The required regulatory amendments will now be progressed to implement the Decision RIS and expand the Energy and Water Ombudsman’s jurisdiction to include residential customers of embedded networks.

Consultation submissions

Where required, confidential information has been redacted from these submissions. These files may not be fully accessible by assistive readers. Please email energy.reform@epw.qld.gov.au if you need to access these in a different format.

The opinions expressed in the submissions are those of the authors and do not reflect the views of the Queensland Government.

More information

Last updated:: 7 January 2022