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Skip Navigation LinksDepartment of Housing and Public Works > Housing Strategy > Service delivery

Service delivery

Our partnerships are integral to improving Queenslanders health and wellbeing, economic and social participation. We will work together to deliver:

  • holistic pathway planning approaches and improved customer outcomes through person-centred responses
  • improved livability and prosperity of communities across the state
  • increased supply of diverse and sustainable housing.

Housing services support aspirations for a better future

Seamless service delivery

We will enhance our Housing Service Centre environments and make greater use of technology to provide timely housing assistance.

A collaborative approach

We will work with our partners to link Queenslanders to services and support focusing on collaboration, referral pathways and seamless service delivery to address a person’s housing and support needs.

Person-centred responses

We are committed to person-centred responses, delivering high quality services and collaborating with non-government services. The principles of rights, choice, control and inclusion are person-centred and focused on housing design and service delivery ensuring that housing options are easy to navigate, live in and adaptable to people’s changing needs.​​



Last updated 30 July 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)

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Queensland Government