COVID-19: Collaboration the key to managing Queensland tenancies
- Last updated:
- 5 May 2020 4:48PM
- First published:
- 30 April 2020 4:48PM
New residential tenancy measures are supporting tenants and rental property owners to work together during COVID-19 to negotiate successful outcomes for all parties and improve stability in the Queensland rental market.
The Residential Tenancies Practice Guide (PDF, 415KB) accompanies the new measures, providing guidance to tenants and property owners for negotiating arrangements for residential tenancy agreements, including rooming accommodation agreements, for people impacted by the COVID-19 pandemic.
The guide provides information on how to determine if a tenancy has been impacted by COVID-19, how and when leases can end, entry provisions, special considerations for vulnerable renters and the steps for negotiating variations to residential tenancy agreements, including rent adjustments.
In addition, the guide sets out the steps for the mandatory conciliation process, facilitated by the Residential Tenancies Authority (RTA), for when parties are unable to reach agreement. It also contains information about financial relief and assistance for tenants, property owners and property managers.
Tenants, property owners and property managers are encouraged to discuss any impacts from the COVID-19 emergency and be understanding and reasonable in their dealings with each other.
If neither party is significantly impacted by COVID-19, they must continue to meet their obligations under the tenancy agreement and Residential Tenancies and Rooming Accommodation Act 2008, which includes the payment of rent.
To find out more information about renting during COVID-19:
- visit the Residential rental hub
- read the Changes to residential tenancies in Queensland fact sheet (PDF, 134KB).
If you need further information about your tenancy rights and obligations, please contact the RTA:
- text (SMS) “Hi” to 0480 000 782
- call the hotline on 1800 497 161 (from 8am to 8pm, Monday to Friday, or from 9am to 5pm, Saturday and Sunday)
- visit the Residential Tenancies Authority website.