Home Sweet Home for Selu and her family
When Selu and her family moved to Queensland they found themselves in an unsustainable housing situation.
Selu, her husband Vai, and six children were staying with family but there wasn’t enough room. They started to search for a private rental property.
“I was looking every single day for a house to rent,” Selu says. “I was stressed.”
Selu contacted the Bayside Housing Service Centre and spoke to Deanna, the RentConnect Officer.
“Selu and Vai were going through a housing crisis,” says Deanna. “They were ineligible for social housing, so we looked for private market housing options.”
“We applied for rentals but many of them were rejected.”
A Helping Hand
Deanna suggested a Helping Hand Head lease arrangement. The Helping Hand Head lease product is a part of the department’s new suite of flexible assistance package to assist customers to gain or sustain a private rental property.
Through this arrangement, the department works with the customer and real estate agent to identify a suitable property, then leases the property on behalf of the customer.
They found an ideal property with enough room for the family, a small garden for the children to play in, and located opposite a school.
“I introduced the family and the agent so they could make a relationship,” says Deanna.
“The idea is that after the 12-month lease, the department will step out and Selu and the family will rent it directly through the agent.”
“They have the ability to rent, have a good tenancy history but were just facing barriers.”
Home Sweet Home
Selu and the family are thrilled with their new rental property. Her children have space to play and dance in the backyard and have plans to make a vegetable garden.
“All our needs are met. The kids call this new place, home sweet home,” says Selu.
Selu (speaking): We came here...we stayed with my husband's younger brother. My brother-in-law, he's got a wife and seven children. So plus us, it's too overcrowded. There's only one bed that we share, me and my husband. That's why I was looking every single day for a house to rent. When I tried to do a rent, they refused our application.
When I came to the housing department I was asking because I was... stressed...The housing department is the headlease of this property so I rent from them.
RentConnect Officer Deanna (speaking): Selu and Vai attended the Bayside HSC. They were going through a housing crisis. They were ineligible for social housing. So from there we tried to have a look at some private market housing options. We applied for many rentals, a lot of them were rejected. What we decided to do from there was a headlease. I sourced out this property through the agent and introduced the family and the agent so they could make a relationship. The idea is that after the 12 month lease the department will step out so we'll no longer headlease it and Selu and the family will rent it directly through the agency. They had the ability to rent. They had a good private market tenancy history, but they were just facing barriers.
Selu (speaking): When we walk in, this house is, like... a dream come true. Everyone have their own room and we're grateful. All our needs are met, the kids are happy. They call this house, our new place, home sweet home.
- Last updated:
- 29 November 2019