Technology traineeship powers up Stephen’s career
- 9 March 2021 4:16PM
A traineeship was just the opportunity Stephen needed to change tracks and launch a new career in technology.
“I’ve always been fascinated by STEM (science, technology, engineering and maths) and never considered working in this field until the COVID-19 pandemic,” says Stephen.
“The loss of employment across the country prompted me to consider the benefits of working in information technology (IT) because there is job security and you can work from home if necessary.”
A proud Mamu and Kullili man from Toowoomba, Stephen is now completing an Aboriginal and Torres Strait Islander traineeship in information, digital media and technology with the Queensland Government.
Aboriginal and Torres Strait Islander traineeships are offered by the Department of Communities, Housing and Digital Economy and provide 64 First Nations young people with paid work and training until 2023. Trainees gain valuable skills and get to explore a career in government through hands-on learning, with mentoring a key focus of the program.
“I’m currently working at the department’s service desk managing incidents, service requests and communication issues for users,” Stephen says.
“I enjoy the fast-paced nature of the role, especially the fact that all solutions are logical and established. It’s really interesting—you never know what you’ll be dealing with when you get a call, but there’s always knowledge you can fall back on to solve IT problems.”
Stephen says he has opportunities to learn from his peers every day.
“It’s a really supportive team here. If I have questions, people will take the time to sit down and fully explain the situation,” he says.
“Even though I had only a basic knowledge of computer systems, I was able to learn quickly because so many people were willing to teach me.”
After years of trying different career paths in the hospitality and youth support sectors, Stephen says his mind is now set on his future.
“Although I’m still zoning in on what I want to specialise in, I’m certain I want a career in IT. I’m doing something I’m genuinely interested in and am in a very supportive environment,” he says.
The traineeship is the encouragement Stephen needed to apply for a Bachelor of Computer Science at university this year.
“I will be starting university next month and I’m really excited to settle on something I’m sure I want to do. When I graduate, I know the experience I learn during my traineeship will be really helpful.”