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ICT Managed Services  

Queensland Rail Limited
Tender Box, Ground Floor Railcentre 2, 309 Edward Street, Brisbane, Qld, 4000, QLD, Australia, 4000
ICT Managed Services (QRP182)
Goods and Services
ICT Managed Services


Queensland Rail, Information and Communications Technology (ICT) is seeking to partner with innovative and forward thinking Suppliers to provide core ICT services to Queensland Rail internal business units and its customers.

Suppliers are invited by Queensland Rail to submit a response to QRP-18-2 ICT Managed Services Request for Offer (RFO) .

The in scope services for the RFO have been defined in two (2) parts:

1. Part A Services include: Service Integration, Service Management and Service Desk.

2. Part B Services: Managed Application Service, End User Compute Service, Infrastructure and Cloud Service, Print Service and Security Service.

Suppliers may respond to; Part A only, Part B only or both such that Queensland Rail may either appoint a single Supplier or different Suppliers for Part A and B Services. This outcome will be determined during the evaluation process and will be determined by the quality of offers received and value for money.

Confidentiality Agreement and access to Queensland Rail ICT Managed Services Data Room

The RFO Requirements, Response Forms, Draft QITC Contract Terms and Current State Information is available from the Queensland Rail ICT Managed Services RFO Data Room hosted by Ansarada.

To gain access to this Data Room, Suppliers are required to have your Authorised Representative sign the Queensland Rail Confidentiality Agreement.

The duly authorised Confidentiality Agreement is required to be emailed by the Suppliers Key Representative to the Queensland Rail Contact Person for action.

Data Room access will be granted only to the Suppliers Key Representative once the Confidentiality Agreement is received and fully executed by Queensland Rail.

Industry Briefing

An Industry Briefing Presentation for this RFO will be published on the RFO Data Room.

How to respond to this Request for Offer

Responses to this RFO are to be submitted via the Queensland Rail ICT Managed Services RFO Data Room.

Offers will not be accepted via this QTenders website or the standard Queensland Rail Tender Box.

Questions and Clarifications

Any Questions or Clarifications in relation to this RFO are to be submitted via the Queensland Rail ICT Managed Services RFO Data Room.

Questions or Clarifications will not be accepted or answered via this QTenders website or the email address of the Queensland Rail Contact Person



20 Jul, 2018
Information Technology Broadcasting and Telecommunications - (100%)
open offer process
$94,000,000 (Estimate)
Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland
20 Dec, 2018
7 Jan, 2019
30 Jun, 2024
30 Jun, 2028
Scott McKaskill
OFFICE: (07) 30722767

Contract $10000000+

Open Market Process
Experience and Capability<br />Strategic and Operational Fit<br />Transformation<br />Functional<br />Commercial<br />Price<br />Local Participation
Conventional contract (one off procurement)
Common Services<br />SIAM and Service Desk Services<br />Managed Application Services<br />End User Compute Services<br />Infrastructure and Cloud Services<br />Print Services<br />Security Services
Transition - 7/1/19 to 30/6/19<br />Service Commencement - 1/7/19
Key Performance Measures<br />Executive Performance Measures<br />Critical Performance Measures<br />
Not Applicable


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