Display QRP18136

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Customer Contact Centre Call Management System

Issued by Queensland Rail Limited

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: QRP18136
Released: Fri, 30 Nov 2018 at 2:10PM Brisbane, Queensland
Closed: Fri, 25 Jan 2019 at 5:00PM Brisbane, Queensland
UNSPSC: Call management systems or accessories - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland
Interstate
International

Section 1

Tender Overview

Queensland Rail Travel is seeking to replace its current call management system (CMS) for the CCC and to expand its use to the Customer Feedback Team (CFT) who log and respond to customer feedback, with a single, existing and proven out-of-the-box (OTB) CMS that meets business and functional requirements.

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Christina Blanchard
phone 30723301
email christina.blanchard@qr.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.