Display QRP18136

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Customer Contact Centre Call Management System

Issued by Queensland Rail Limited

Invitation to Offer

Status: Current
Mega Category: Information and communication technology
Number: QRP18136
Released: Fri, 30 Nov 2018 at 2:10PM Brisbane, Queensland
Closing: Fri, 25 Jan 2019 at 5:00PM Brisbane, Queensland
UNSPSC: Call management systems or accessories - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland
Interstate
International

Section 1

Tender Overview

Queensland Rail Travel is seeking to replace its current call management system (CMS) for the CCC and to expand its use to the Customer Feedback Team (CFT) who log and respond to customer feedback, with a single, existing and proven out-of-the-box (OTB) CMS that meets business and functional requirements.

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Christina Blanchard
phone 30723301
email christina.blanchard@qr.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.


Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation
Submit an Electronic Response

Closes at Fri, 25 Jan 2019 at 5:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey