Display EQL2019071

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CRM AND OMNI CHANNEL SOLUTION (INCORPORATING PORTALS) EOI

Issued by Energy Queensland Limited

Expression of Interest

Status: Closed
Mega Category: Information and communication technology
Number: EQL2019071
Released: Mon, 15 Apr 2019 at 2:07PM Brisbane, Queensland
Closed: Fri, 31 May 2019 at 2:30PM Brisbane, Queensland
UNSPSC: Call management systems or accessories - (50%)
UNSPSC 2: Contact center software - (50%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland
Interstate
International

Section 1

Tender Overview

The purpose of this Expression of Interest is to gather information through an open invitation to organisations that have the professional capability and experience to provide a solution and innovative ideas for a contemporary Customer Relationship Management (CRM), Omni channel, and Portal solution.

This EOI does not specifically include the provision of system integrator services however the Responder is to provide a description of the key requirements for a successful implementation of the offered solution and an estimate of the effort and potential costs.

Please Note: funding approvals for this procurement have been approved only for the Expression of Interest process.  Additional business approvals will need to be sought to proceed with the project through to invitation to Request for Tender. Information provided from responses to this EOI (Offers) may lead Energex and Ergon Energy Network, part of the Energy Queensland Group to change its approach to deliver and/or source the requirements.

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Rupinder Kahlon
phone 36644371
email rupinder.kahlon@energyq.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.