Display COMIS0420FPN

For more detailed information on a particular section refer to the help specific to that section.

Times presented in this website are for Queensland (without daylight saving).

Detailed Help (Clicking detailed help will open a new browser window)
System Implementation and Associated Services for an Integrated Case Management System (ICMS)

Issued by Department of Communities, Child Safety and Disability Services - Information Services

Forward Procurement Schedule

Status: Closed
Mega Category: Information and communication technology
Number: COMIS0420FPN
Released: Tue, 30 Apr 2019 at 12:00AM Brisbane, Queensland
Closed: Fri, 31 May 2019 at 2:00PM Brisbane, Queensland
Expected ITO Date: 01/06/2019
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

Forward Procurement Notice – Systems Implementation Procurement (COM-IS-0420-FPN)

The Department of Child Safety, Youth and Women (CSYW) is undertaking a large program of work to replace their existing Integrated Client Management System (ICMS) used in the management of child safety and youth justice services to the community (the “ICMS Replacement Program”).

Early this year CSYW selected Microsoft Dynamics 365 hosted in the Customer’s existing Azure instance as the core underlying platform for the replacement ICMS.

The Department now has a requirement for the provision of specialist systems implementation and associated services to support the development and delivery of applications based on Microsoft Dynamics 365 for ICMS and other departmental projects.   These services include the following services domains:

  1. system implementation services (including system design; application configuration and development; project management; testing and deployment);
  2. business design services (including service design and business process design and assistance)
  3. testing services (including test planning; test management; and test through release management);
  4. data migration services (including data analysis; and planning, managing and conducting data cleansing and migration);
  5. organisation change management services (communications, change management, training development and delivery); and
  6. innovative solutions (advisory services, products and solutions for innovative future solutions).

As such, CSYW intends to issue an invitation inviting capable suppliers to submit offers for one or more of the above service domains.

CSYW is seeking to establish a Standing Offer Arrangement with multiple suppliers across the above listed service domains as well as select suppliers to deliver an initial scope of works for the first program work package.

The invitation process is expected to commence in May 2019, and any updates will be posted as amendments to this Forward Procurement Notice.

Any resulting contract will be based on the Queensland Government Information Technology Contracting (QITC) Framework (and associated standing offer arrangement terms and conditions).


Industry Briefing

Darrin Bond, Assistant Director General and CIO will be presenting at the Partners In Technology briefing hosted by the Queensland Government Chief Information Office.

Darrin will be talking about the transformation program and will address the tender opportunity.

Date: Friday, 10 May 2019

Time: 8:30am – 10:00am AEST

Secure a seat by booking through Eventbrite:  https://www.eventbrite.com.au/e/partners-in-technology-pit-tickets-60732951894?aff=ebdshpsearchautocomplete


This is a forward procurement notice only, advising the market of an intention to undertake an invitation process in the near future.  There is no requirement for suppliers to respond to this notice.

Nothing in this Forward Procurement Notice is to be construed as a commitment from CSYW to issue any invitation or undertake any associated invitation process.

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users Rebecca Meller
Type Contractual
phone PHONE: (07) 30975845
fax 0438745542
email COMIS0420@csyw.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.