Display TMRICT19060

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Taxi Subsidy Scheme System Portal Migration and Managed Services

Issued by Department of Transport and Main Roads - Information Technology Branch

Invitation to Offer

Status: Current
Mega Category: Information and communication technology
Number: TMRICT19060
Released: Fri, 9 Aug 2019 at 12:00AM Brisbane, Queensland
Closing: Mon, 9 Sep 2019 at 2:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

The Queensland Government is seeking Proposals for the delivery of a migration and upgrade of a Microsoft Dynamics (2016) Customer Relationship Management (CRM) System, portal and associated reporting and integration services plus provide ongoing Managed Services onto Supplier provisioned hosted platforms. The Customer intends that the migrated CRM system will be Microsoft Dynamics 365.

Requirements for these goods / services specifically include:

  • Migrate all components of the TSS System to a new platform within the Supplier's tenancy
  • Transition out of the current hosted environment must occur before 31 May 2020
  • Coordinate with QRA and QRA's existing cloud service supplier to facilitate the migration of all components of the TSS System to the target environment
  • Upgrade the existing TSS CRM application from Dynamics 2016 (on Premises) to Dynamics 365 (cloud)
  • Provision and maintain development and testing environments enabling ongoing development to support continuous improvement of the system
  • Provision of end user licencing for Microsoft Dynamics 365
  • Ongoing support of the systems and users under a Managed Services arrangement
  • Provision and maintain a dedicated platform for the purposes of hosting integration services, and SQL databases for reporting and integration.
  • Re-host, configure and remediate existing integration services to ensure all TSS integrations with internal and external applications remain operational
  • Maintain an ongoing relationship with Microsoft for maintenance of the Microsoft Dynamics environment

For detailed information on the specific goods / services sought under this tender, please review Schedule TMR1 - Requirements in Part B of the ITO documents.

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Michael Wilson
phone 3066 6585
email Michael.D.Wilson@tmr.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.


Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation
Submit an Electronic Response

Closes at Mon, 9 Sep 2019 at 2:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey