Display T19101819CCS

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Integrated Customer Contact Centre Solution

Issued by Redland City Council

Invitation to Offer

Status: Current
Mega Category: Information and communication technology
Number: T19101819CCS
Released: Wed, 12 Jun 2019 at 12:00AM Brisbane, Queensland
Closing: Wed, 3 Jul 2019 at 2:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: South East Queensland

Section 1

Tender Overview

Council is seeking submissions that details:

  • A proposed software / service to support the Contact Centre;
  • A proposed design for how the software / service will integrate with or/and replace the technologies used by Council, and how this design will evolve to provide a final holistic solution that is strategically aligned. This should also include any call redirections to and from RCC, a confirmed local DNIS, identification of timed/untimed call traffic and identification of local/non local call traffic;
  • A proposed approach and plan to implement the software / service in Council for operational use.
  • How the contractor will provide ongoing support for the software / service.

 

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Francis Nickelson
phone 3829 8999
email francis.nickelson@redland.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.


Online Discussion

Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation
Submit an Electronic Response

Closes at Wed, 3 Jul 2019 at 2:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey