Display T19101819CCS

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Integrated Customer Contact Centre Solution

Issued by Redland City Council

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: T19101819CCS
Released: Wed, 12 Jun 2019 at 12:00AM Brisbane, Queensland
Closed: Thu, 4 Jul 2019 at 5:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: South East Queensland

Section 1

Tender Overview

Council is seeking submissions that details:

  • A proposed software / service to support the Contact Centre;
  • A proposed design for how the software / service will integrate with or/and replace the technologies used by Council, and how this design will evolve to provide a final holistic solution that is strategically aligned. This should also include any call redirections to and from RCC, a confirmed local DNIS, identification of timed/untimed call traffic and identification of local/non local call traffic;
  • A proposed approach and plan to implement the software / service in Council for operational use.
  • How the contractor will provide ongoing support for the software / service.

 

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Francis Nickelson
phone 3829 8999
email francis.nickelson@redland.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.