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Skip Navigation LinksDepartment of Housing and Public Works > Housing > Industry regulation > Residential services > 2017 Amendments to the Act

2017 Amendments to the Act

The Housing Legislation (Building Better Futures) Amendment Act 2017 (PDF, 1.3MB) was passed by Parliament on 25 October 2017 and assented to on 10 November 2017. It contains amendments to the Residential Services (Accreditation) Act 2002 (PDF, 1MB) (the Act).

Amendments to the Act will strengthen the regulatory framework for residential services to ensure safe, secure and affordable accommodation for vulnerable Queenslanders.

What will change

The changes give service providers more clarity about their obligations, including that:

  • an ‘associate’ of a service provider is someone who makes decisions on their behalf that influence the operation of the service or the health, safety or other interests of residents
  • an ‘associate’ is someone responsible for managing personal care services, medications. or finances of residents
  • a person is not an associate merely because they collect rent from residents or clean the premises.

The timeframe between initial registration and accreditation of a service will be reduced from 6 months to 3 months. This change applies to all levels of accreditation.

The following changes will be implemented at a later date, to be advised. These changes will continue to protect the health, safety and basic freedoms of residents.

  • Service providers will be required to notify the chief executive within 7 days of the death of a resident in a level 3 service. An approved form will be developed.
  • The chief executive will be empowered to withhold sensitive information from the publicly searchable register, including the service’s address and contact details, to protect residents’ wellbeing and safety, including where the service accommodates people leaving domestic and family violence.


We are currently working with the community and industry to finalise the detail of these changes. A timeline (PDF, 288 KB) has been released that details the program of works required to change the legislation.

Peak groups to build consumer confidence

Five organisations have been funded to conduct advocacy and support to ensure that residents of regulated accommodation (retirement villages, residential (manufactured home) parks and residential services) understand their rights and can represent their interests to village operators, service providers and park owners, and to government.

Last updated 22 May 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

 Contact us


For more information about these changes:

Phone: 07 3008 3450





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