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Skip Navigation LinksDepartment of Housing and Public Works > Housing > Industry regulation > Residential services > 2017 Amendments to the Act

2017 Amendments to the Act

The Housing Legislation (Building Better Futures) Amendment Act 2017  was passed by Parliament on 25 October 2017 and assented to on 10 November 2017. It contains amendments to the Residential Services (Accreditation) Act 2002 (the Act).

Amendments to the Act will strengthen the regulatory framework for residential services to ensure safe, secure and affordable accommodation for vulnerable Queenslanders.

What has changed

Changes to the Residential Services (Accreditation) Act 2002 (the Act) and the introduction of the Residential Services (Accreditation) Regulation 2018 will increase protection for residents living in residential services by improving the standard of accommodation and clarifying the responsibilities of staff working in these services.

We will protect residents by enforcing:

  • changes to the registration process
  • a more detailed public register
  • processes to protect people living in domestic violence shelters
  • continuous criminal history checks of associates
  • better safety, security, and emergency procedures
  • procedures for compulsory reporting of the death of a resident in a level 3 service
  • the guideline for food and nutrition
  • the guideline for medication assistance
  • improved living conditions and facilities for residents.

Building a stronger industry

Accredited residential service providers are the key to a strong residential services industry. We want to encourage and support those service providers who provide quality accommodation and services for their residents and continually improve the way they operate.

We will:

  • work with accredited residential services providers to help them adjust to the new legislation
  • work with referral agencies to promote the benefits of referring their clients to accredited residential services
  • educate consumers on how to choose an accredited residential service
  • improve fair trading in the industry by penalising unregistered residential services.

Peak groups to build consumer confidence

Five organisations have been funded to conduct advocacy and support to ensure that residents of regulated accommodation (retirement villages, residential (manufactured home) parks and residential services) understand their rights and can represent their interests to village operators, service providers and park owners, and to government.​​​​​​

Last updated 02 October 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)

 Contact us


For more information about these changes:

Phone: 07 3008 3450





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