During a disaster eventuring a disaster event a dedicated number is activated for you to call if you need emergency assistance:
- 1800 004 495 for emergency housing assistance
At all other times, if you need emergency housing contact your local Housing Service Centre.
Find out what housing help is available after a disaster.
If you are a social housing tenant and need urgent maintenance because of the disaster or weather event, please contact your nearest maintenance response centre.
Find out about Building and Asset Services disaster management.
Under the State Disaster Management Plan, we have been assigned the primary and pivotal functional support role of building and engineering services.
These services are provided to support state departments and local government groups to undertake disaster response, relief and recovery operations. The provision of these services are outlined in our HPW Disaster Management Plan (PDF, 744KB).
We support disaster impacted local governments by providing assistance through the provision of temporary emergency accommodation solutions using arrangements outlined in our Temporary Emergency Accommodation Sub Plan (PDF, 648KB).
We also help people with their immediate and long term housing needs that have resulted from a natural disaster.
Under the Queensland Recovery Guidelines, we lead and coordinate the reconstruction and recovery of buildings.
We work closely with Queensland Fire and Emergency services, other departments and agencies, local governments and industry/commercial sectors in disaster planning activities and response operations.
We provide expert advice and help on all-hazard disaster mitigation, response/relief and recovery strategies and policies for built infrastructure and departmental activities and operations.