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Staff Connect

This page is dedicated to supporting staff with access to business tools and technology when working from their home computer.

Microsoft office suit tiles screenshot 

Microsoft Office 365

Outlook mail

Office 365 enables you to access your Outlook email account to view, edit and create new email and calendar activities, as well as contacts and tasks, from any device with an internet connection.

You will also have access to Office 2016 products - Word, Excel, PowerPoint, OneNote, SharePoint and OneDrive. If you use Microsoft Visio or Microsoft Project you will also have access to these applications via Office 365.


Click on the Office65 portal link and enter your HPW credentials

If you are using a non-HPW device, each time you log in to the portal, two-factor authentication is required. Two-factor authentication is an additional security feature enabled to ensure that it is you accessing the portal. An access code will be sent via SMS to the mobile phone number registered against your name in the Global Address List (GAL).

Further information

If you have not updated the GAL Update Tool with your mobile phone number – you will not be authorised to receive the SMS passcode. For instructions on how to register your mobile phone number in GAL read our fact sheet on setting up an SMS passcode (PDF, 216KB).

HPW Citrix portal with applications

The HPW Citrix portal allows you to access your work PC and other software and applications as you would use at work.


You will need to request access to the HPW Citrix Portal by completing a System Access Request Form (SARF) available on The Hub and submitting your form to the HPW Service Desk. You also need to update your mobile phone number via the GAL Update Tool so that you can receive SMS passcodes on your mobile phone.

To update the GAL update tool, on your work computer visit http://mydpw/directoryupdate/. You will need to enter your HPW credentials to access internal sites.


Type into your web browser. Please note that this link will not be accessible on your HPW PC as it is configured to be accessed externally.

Login by entering your HPW username and password. You will then be sent an SMS passcode to the mobile phone number you registered in the GAL Update Tool.

Further information

If you have not updated the GAL Update Tool with your mobile phone number – you will not be authorised to access the HPW Citrix Portal until you do so.

View our Citrix support guide (PDF, 206KB) for more information about using the HPW Citrix Portal and which applications are available to access. For instructions on how to register your mobile phone number in the GAL Update tool read fact sheet on how to register for SMS passcode access (PDF, 216KB).

Office 2016 on personal devices

HPW's Office 365 license agreement allows for 5 desktop, tablet and mobile installations of Office per user, including work and personal devices e.g. home computers.

Install Office 2016

Search for and read the home installation instructions available on HPW's intranet site The Hub. You will need to enter your HPW credentials.

If you are logging into The Hub from a non-HPW device, two-factor authentication is required.

Mobile Device Configuration

The guides below show the steps you need to get access to the department's information services on your iPhone or iPad by enrolling in Microsoft Intune. They cover personal (Bring Your Own Device – BYOD) and departmental-issued devices.

Mobile configuration guides

Further information

Windows devices are not supported in Microsoft Intune.

Want to know more about Office 365 and other ISD projects?

Visit the Infrastructure refresh project page on The Hub and follow the project on HPW Yammer to be kept up-to-date with new products being released including some great time saving tips. You will need to enter your HPW credentials for these internal sites.


If you need more help with these remote access services, the Service Desk is open Monday to Friday between 7.30am – 5.30pm on (07) 3224 4144 or email


Last updated 25 February 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)

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