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About us

Our diverse department delivers services to benefit Queenslanders and support Government service delivery.

Our major areas are:

Our vision

Working together with respect and compassion to influence change and deliver responsive services that build a healthy and connected Queensland.

Our values

Our values underpin our work and our culture. We are engaged in the work we do and are committed to:

  • putting customers first: by understanding our customers at all levels and delivering what matters
  • transforming ideas into action: by delivering responsive and innovative solutions, encouraging and embracing new ideas, and working across boundaries
  • unleashing potential: by being clear about our vision and continuing to challenge ourselves
  • being courageous: by taking calculated risks to achieve better outcomes
  • empowering people: by leading by example within an integrated department
  • ensuring a safe work environment: by making the safety of our workers, customers, contractors, other stakeholders and the public our priority.

Our governance framework

Our governance framework draws together the key principles that drive our department’s performance while enabling oversight of accountabilities. It creates a shared understanding of how agile values and principles support our roles and responsibilities in meeting accountability requirements and achieving outcomes. It helps us enhance trust in our actions by being transparent, responsible and responsive to change. Simply put, it’s the way we organise ourselves internally. 

Our governance framework communicates how we:

  • meet our strategic objectives
  • allocate resources appropriately
  • maximise the efficient and effective delivery of services.

Our governance model consists of interrelated concepts including 6 elements guiding our governance mechanisms and practices : 

  • leadership and structure
  • ethical behavior
  • responsive service delivery
  • risk management
  • performance management.

Our framework assists the Director-General meet the requirements of the Financial Accountability Act 2009, the Financial and Performance Management Standard 2009, the Public Sector Ethics Act 1992 and other legislative and accountability requirements. We are committed to good governance, Queensland public sector values with the additional value of ensuring a safe work environment, and the Public Service Code of Conduct.

Our professional standards and practice

We are committed to high standards of professional conduct, and honest and ethical business practices. We also have a zero tolerance approach towards fraud and corruption and expect an ethical standard of conduct from the people and entities we interact with.

You can read our Fraud and Corruption Prevention Policy (PDF, 343KB) for more information.​​​​​​​​​



Last updated 13 June 2019    Creative Commons Attribution 4.0 International (CC BY 4.0)
HPW Values



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Queensland Government