View information about making a complaint, or contact us about the following services/topics:
Or contact the following areas within the department:
Building codes
Building Codes Queensland does not provide technical advice to the public. However, you can access guidelines, fact sheets and newsflashes. Alternatively view the Building and plumbing industry contacts page.
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Pool safety
If you have any pool safety enquiries, contact the Queensland Building and Construction Commission (formerly managed by the Pool Safety Council) on:
Phone: 1800 340 634 (8.30am-4.30pm)
Email: PSC@qld.gov.au
For more information on pool safety licensing, compliance and displinary functions, visit the QBCC website.
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Plumbing
For plumbing licensing enquiries, contact the Queensland Building and Construction Commission (formerly managed by the Plumbing Industry Council) on 1800 682 021 (8.30am–4.30pm) or email plumbers@qld.gov.au.
For notifiable work enquiries, contact the QBCC Notifiable Work Hotline on 1800 264 585 (8.30am–4.30pm) or email notifiablework@qld.gov.au.
For Plumbing Application Service enquiries, contact the QBCC Notifiable Work Hotline on 1800 264 585 (8.30am–4.30pm) or email pas@qld.gov.au.
For more information on pool safety licensing, compliance and displinary functions, visit the QBCC website.
For all other plumbing enquiries, you can access building and plumbing guidelines, fact sheets and newsflashes. Alternatively visit the Building and plumbing industry contacts page.
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Media
If you have any media enquiries, please contact us at media@hpw.qld.gov.au.
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Housing Services
If you have any housing enquiries, contact a Housing Service Centre or visit our Housing Services contact page.
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Employment
If you are interested in working for us or have a HR question email careers4u@hpw.qld.gov.au.
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Copyright
Questions about copyright and requests for permission should be emailed to copyright@hpw.qld.gov.au.
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Government ID cards
Visit the government identification cards page to find out how to get a government ID card or contact State Government Security on:
Phone: (07) 3224 6961
Fax: (07) 3224 4288
security@sgs.qld.gov.au.
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Website
If you have feedback about our website or have found a broken link please email the details to us at feedback@hpw.qld.gov.au.
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Director-General
You can contact the Director-General's office by emailing DirectorGeneral@hpw.qld.gov.au.
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Corporate office
80 George Street
Brisbane Qld 4000
GPO Box 2457
Brisbane Qld 4001
Phone: 13 QGOV (13 74 68)
Email: feedback@hpw.qld.gov.au
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Building Codes Queensland
Email: buildingcodes@qld.gov.au
Fax: (07) 3237 1248 (Please note that this number is for sending faxes only)
GPO Box 2457, Brisbane Qld 4001
To subscribe to newsflashes released by Building Codes Queensland, email bcqnewsflash@qld.gov.au.
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Building and Development Dispute Resolution Committees
Phone: 1800 804 833
Fax: (07) 3237 1248
Email: registrar@qld.gov.au
GPO Box 2457, Brisbane Qld 4001
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QFleet
Phone: (07) 3008 2633
Email: QFleet-MAIL@hpw.qld.gov.au
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