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Skip Navigation LinksDepartment of Housing and Public Works > About us > Right to information > Publication scheme > Our policies

Our policies

Board of Architects

Information on procedures required to lodge a complaint is available online. Alternatively, contact the Board of Architects for further information:

The Registrar, Board of Architects of Queensland
GPO Box 316
BRISBANE  QLD  4002
Phone: (07) 3069 2397
Email: mail@boaq.qld.gov.au

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Board of Professional Engineers

The Board of Professional Engineers of Queensland (BPEQ) is Queensland’s engineering regulator. A statutory authority established in 1930, BPEQ administers the Professional Engineers Act 2002 (PE Act) and the registered professional engineer of Queensland (RPEQ) system. BPEQ is also charged with investigating unsatisfactory professional conduct and breaches of the PE Act.

A range of policies are issued by BPEQ to guide professional engineers in complying with the provisions of the PE Act and the Code of Practice. Information on procedures required to lodge a complaint is also available online.

Alternatively, contact BPEQ for further information:

Board of Professional Engineers of Queensland
PO Box 15213 CITY EAST 4002
Phone: (07) 3198 0000
Email: admin@bpeq.qld.gov.au

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Qld Government Chief Information Office

Queensland Government Chief Information Office policy documents are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Queensland Government Chief Information Office
PO Box 15086
City East QLD 4002
Phone (07) 3215 3900
Email: qgcio@qgcio.qld.gov.au

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Housing, Homelessness and Sport

Housing Services

The Fair absence from your home policy (PDF, 372KB)  give tenants flexibility in how long they can be away from their home for, without having to seek departmental approval. New application procedures will mean that tenants will no longer need to choose between public or community housing when Applying for housing assistance (PDF, 372 KB). The Fair expectations of behaviour policy (PDF, 372KB) considers complex needs or mental health conditions, by  referring these tenants for extra support that they may need.

The Homelessness Program Guidelines, Specifications and Requirements provide departmental staff and funded service providers with information regarding the aims and purpose of the Homelessness Program and its operational requirements and expectations.

The Queensland Homelessness Information Platform (QHIP) helps manage demand for homelessness services by supporting clients in Queensland to access appropriate services based on a consistent assessment, referral and prioritisation process ensuring clients gain access to services without repeating their story to multiple providers. QHIP has been established as a protected system and all information sharing within QHIP must comply with the Information Privacy Act 2009.

Sport and Recreation

Sport and Recreation policy documents and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Executive Director
Sport and Recreation Head Office
PO Box 15478
City East QLD 4002
Phone: (07) 3333 5309

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Building Policy and Asset Management

Building and Asset Services

These information resources are available online:

Asbestos Management 

The Queensland government asbestos management policy for its assets (PDF, 464 KB) applies to all government departments. For more information, contact us on (07) 3008 2531 or BIP@hpw.qld.gov.au.

Capital Works Management Framework

The Capital works management framework (CWMF) (PDF, 565KB) is made up of policy, guidelines and policy advice notes. The capital works management process adopts a best practice strategic asset management approach for the initiation, development and implementation of building projects:

Guidelines

The following Capital works management framework (CWMF) guidelines provide guidance for Queensland Government departments engaging building industry consultants and contractors through the Prequalification (PQC) System:

Policy advice notes

Policy advice notes for the Capital Works Management Framework help explain policy relating to the procurement of government building projects:

Toolbox

The Toolbox contains flow charts, applications and the checklist for the CWMF. 

Maintenance Management Framework

The Maintenance management framework (PDF, 329KB) is the whole-of-Government policy for managing building maintenance. It comprises a policy, associated guidelines and policy advice notes and applies to all departments which have maintenance responsibilities within their portfolio.:

Building Asset Performance Framework

The Building asset performance framework (BAPF) (PDF, 732KB) is a Queensland Government best practice guideline aimed at ensuring that departments have a systematic approach to managing the performance of government buildings to meet service delivery requirements. The BAPF complements the whole-of government guidelines.

Strategic Asset Management Framework

The Strategic asset management framework (SAMF) is a suite of best practice guidelines which reinforces the principles and concepts of strategic asset management as they apply to Queensland government buildings.

The suite of guidelines which comprise the Strategic Asset Management Framework is organised under the following categories:

Overview

Guidelines

  • Asset planning for buildings (PDF, 155KB)—developing management strategies that will contribute to the best utilisation of assets in the delivery of services to the community in line with strategic plans, operational plans and service delivery strategies. 
  • Capital investment/procurement planning and project delivery (PDF, 131KB)—defining capital investment projects, preparing budget documentation and formulating investment/acquisition plans. 
  • Building management (PDF, 119KB) the process required to achieve and sustain defined levels of building performance during building occupancy, building operation, building maintenance and building upgrades. 
  • Heritage asset management (PDF, 147KB)—best practice processes to enable agencies to recognise, manage and conserve assets with cultural heritage significance during all stages of the asset life-cycle (planning, investment/procurement, management-in-use and disposal). 
  • Maintenance management (PDF, 82KB)—planning, managing and delivering building maintenance in accordance with the Maintenance Management Framework which will ensure consistency in maintenance outcomes, building performance, risk management and strategic decision-making. 
  • Security management of government buildings (PDF, 94KB)—the process of identifying, implementing and monitoring systems and processes for the protection of building assets against loss, misuse, damage or deprivation of use caused by deliberate acts. 
  • Asset disposal (PDF, 111KB)—implementing processes and procedures to ensure appropriate asset disposal planning of government buildings which have been identified as surplus to departmental service delivery requirements. 

Decision-making methodologies and guidelines

  • Asset review and analysis (PDF, 111KB)—establishing suitable processes and procedures to ensure appropriate asset review and analysis which supports strategic asset planning for their building portfolios. Project delivery involves development of a project brief, selecting the procurement strategy and the consultants/contractors, design and construction, and handover. 
  • Environmental sustainability management (PDF, 161KB) 
  • Life-cycle planning (PDF, 110KB)—using transparent, informed decision-making processes that take into account the whole-of-life implications of acquiring, operating, maintaining and disposing of a building asset. 
  • Management of government building projects (PDF, 157KB)—selecting and applying tools to plan, organise, manage, procure and control a building project to achieve its objectives. Mitigating the impact of natural disasters on government buildings (PDF, 167KB)—outlines the key considerations of natural disasters in the planning of new buildings, and refurbishment, retrofitting and maintenance of existing buildings. 
  • Post occupancy evaluation (PDF, 102KB)—a structured approach to conducting a post occupancy evaluation of a new or existing facility when it is fully operational which focuses on the users’ interaction with the building, assesses the degree to which the building supports service delivery objectives, assists continuous improvement in the planning process and informs the preparation of defect action plans, at an operational level. 
  • Risk management (PDF, 96KB)—a systematic process which applies at every phase of a building asset life-cycle (e.g. planning, investment/procurement, management-in-use and disposal) to identify, analyse, assess and treat risks that may impact on an organisation’s objectives. 
  • Value management (PDF, 107KB)—a structured and analytical process which facilitates good decision-making on the planning, management and use of building assets to achieve best value for money by comparing alternatives based on the relationship between value and total cost. 
  • Workplace health and safety (PDF, 89KB)—managing building assets throughout each stage of the life-cycle in a way that positively controls the risks to all persons who might be at risk by the operation of the asset and reduces the human and financial cost of workplace injuries to employers, workers and the community. 

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Accommodation Office

Office Accommodation Management Framework

The primary purpose of the Office accommodation management framework (OAMF) is to support agencies in all aspects of their acquisition, management and utilisation of office accommodation. The OAMF incorporates processes for office accommodation planning, space management, fit out and occupancy.

These information resources are available online:

  • OAMF guideline 1 planning—provides best practice advice to agencies to enable them to plan their office accommodation needs effectively.
  • OAMF guideline 2 space management—provides advice and support to agencies in relation to the management of their office space.
  • OAMF guideline 3 fit out—describes the procedures and approvals involved in initiating, managing and completing the office fit out process; provides best practice advice for office fit out design and use; gives advice about office fit out acquisition and accounting treatment.
  • OAMF guideline 4 occupancy—describes the process, procedures, conditions and responsibilities applicable to agencies in their occupancy of government-owned and private sector-leased office accommodation; role and responsibilities of the Department of Housing and Public Works; and provides best-practice advice.

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QFleet

QFleet operational policies and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

General Manager, QFleet
Department of Housing and Public Works
GPO Box 293
BRISBANE QLD 4001
Phone: (07) 3008 2633

These information resources are available online:

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Portfolio Strategy and Chief Advisor Queensland Government Procurement

Procurement

Use these resources to guide your procurement activities:

Advisory note

Procurement guidance

Sustainable procurement guidance

Sustainable procurement product guides

Contact

If you have questions about our procurement guides, email betterprocurement@hpw.qld.gov.au.

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Communication and Engagement

The policy documents listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

  • Advertising policy and procedure
  • Approval to speak at external events policy
  • Corporate identity policy
  • Media and ministerial statements policy
  • Online publishing policy.

Contact

Executive Director, Communication and Engagement Services
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 3000

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Executive Services Unit

Policy documents and procedures for coordinating ministerial correspondence are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009

Contact

Director, Executive Services and Cabinet Legislation and Liaison Officer
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 2631

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Digital Technology & Services

Queensland State Archives

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Smart Service Queensland

Smart Service Queensland policy documents are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

General Manager, Smart Service Queensland
Department of Housing and Public Works
PO Box 10817
BRISBANE QLD 4000
Phone 137468

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CITEC

CITEC quality assurance procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Managing Director, CITEC
Department of Science, Information Technology and Innovation
GPO Box 279
BRISBANE QLD 4001
Phone: (07) 3222 2555

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Corporate Services

Finance

The policy documents listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Manager, Policy and Statutory Reporting
Finance Directorate, Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 2989

  • Financial management practice manual
  • Entertainment and hospitality policy and procedure
  • Fringe benefits tax (FBT) manual
  • Gifts and benefits policy and procedure
  • Goods and services (GST) manual
  • Insurance policy, guidelines and procedures
  • Management consultant’s policy and procedures
  • Corporate purchasing cards policy and procedure
  • Use of taxis policy
  • Use of venues for DPW workshops and conferences policy and procedure.

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Human Resources

The policy documents listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Manager, Human Resources
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 3071

  • Attendance recording policy
  • Criminal history screening policy
  • Cultural leave policy
  • Discipline policy
  • Domestic and family violence policy
  • Employee complaints policy
  • Equal employment opportunity policy
  • Flexible work arrangements policy
  • Hours of work policy and accumulated time arrangements
  • Performance excellence policy
  • Professional memberships policy
  • Reasonable adjustment policy
  • Salary overpayments policy
  • Standard of conduct policy
  • Student work experience policy
  • Study and research assistance policy
  • Vehicle policy
  • Work health safety and wellbeing policy
  • Workplace behaviour policy
  • Workplace rehabilitation policy.

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Information Services Directorate

The policies listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Chief Information Officer
Information Services Directorate
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3514 3300

  • Administrative release of information policy
  • Data custodianship policy
  • ICT end user developed systems policy
  • ICT procurement policy
  • Information security management policy
  • Intellectual property policy
  • Recordkeeping policy
  • Software asset management (SAM) policy
  • Use of ICT services, facilities and devices policy.

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Integrity Services Unit

The following policy document is available on request and will be provided, except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Manager, Integrity Services Unit
Corporate Services, Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 2924

  • Conflict of interest policy and procedure
  • Contact with lobbyists policy.

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Internal Audit Unit

Internal Audit policy documents and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Head, Internal Audit
Internal Audit Directorate, Department of Housing and Public Works
GPO Box 1435
BRISBANE  QLD  4001
Phone: (07) 3008 3032

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Legal Services

Policy documents relating to high level delegations signed by the Minister and/or Director-General are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Contact

Director, Legal Services
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 3134

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Last updated 03 December 2018    Creative Commons Attribution 4.0 International (CC BY 4.0)


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