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Skip Navigation LinksDepartment of Housing and Public Works > About us > Right to information > Publication scheme > Our policies

 Our policies

This section provides information about our current written policies and procedures listed by business area.

Accommodation Office

Office Accommodation Management Framework

The primary purpose of the Office Accommodation Management Framework (OAMF) is to support agencies in all aspects of their acquisition, management and utilisation of office accommodation. The OAMF incorporates processes for office accommodation planning, space management, fitout and occupancy.  

Board of Architects

Information on procedures required to lodge a complaint is available online. Alternatively, contact the Board of Architects for further information:
 
The Registrar, Board of Architects of Queensland
GPO Box 316
BRISBANE  QLD  4002
 
Phone: (07) 3069 2397

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Board of Professional Engineers

The Board of Professional Engineers of Queensland (BPEQ) is Queensland’s engineering regulator. A statutory authority established in 1930, BPEQ administers the Professional Engineers Act 2002 (PE Act) and the registered professional engineer of Queensland (RPEQ) system. BPEQ is also charged with investigating unsatisfactory professional conduct and breaches of the PE Act.
 
A range of policies are issued by BPEQ to guide professional engineers in complying with the provisions of the PE Act and the Code of Practice. Information on procedures required to lodge a complaint is also available online.
 
Alternatively, contact BPEQ for further information:
Board of Professional Engineers of Queensland
PO Box 15213 CITY EAST 4002
Phone: (07) 3198 0000
Email: admin@bpeq.qld.gov.au

Building Industry and Policy

Asbestos Management 

The Queensland Government Asbestos Management Policy for its Assets (PDF, 464 KB) applies to all government departments. For more information, contact us on (07) 3008 2531 or BIP@hpw.qld.gov.au.
   

Capital Works Management Framework

 The Capital Works Management Framework> (CWMF) (PDF, 565KB) is made up of policy, guidelines and policy advice notes. The capital works management process adopts a best practice strategic asset management approach for the initiation, development and implementation of building projects:  

Maintenance Management Framework

The Maintenance Management Framework (PDF, 329KB) is the whole-of-Government policy for managing building maintenance. It comprises a policy, associated guidelines and policy advice notes and applies to all departments which have maintenance responsibilities within their portfolio.:

Building Asset Performance Framework

The Building Asset Performance Framework (BAPF) is a Queensland Government best practice guideline aimed at ensuring that departments have a systematic approach to managing the performance of government buildings to meet service delivery requirements.
 
The Building Asset Performance Framework is accompanied by advice notes which discuss emerging policy issues or topical issues related to building asset performance.

Strategic Asset Management Framework

The Strategic Asset Management Framework (SAMF) is a suite of best practice guidelines which reinforces the principles and concepts of strategic asset management as they apply to Queensland government buildings.
 
The main concepts in the SAMF are based on the Strategic Asset Management – Best Practice Guidelines originally published between 1996 and 1998.

The suite of guidelines which comprise the Strategic Asset Management Framework is organised under the following categories:

  • Planning:
    • Asset Planning for Buildings (PDF, 159KB) – developing management strategies that will contribute to the best utilisation of assets in the delivery of services to the community in line with strategic plans, operational plans and service delivery strategies. 
  •   Investment/procurement:
    • Capital investment/procurement planning and project delivery (PDF, 135KB) – defining capital investment projects, preparing budget documentation and formulating investment/acquisition plans. 
    • Building Management (PDF, 119KB) – the process required to achieve and sustain defined levels of building performance during building occupancy, building operation, building maintenance and building upgrades. 
    • Heritage Asset Management (PDF, 162KB) – best practice processes to enable agencies to recognise, manage and conserve assets with cultural heritage significance during all stages of the asset life-cycle (planning, investment/procurement, management-in-use and disposal). 
    • Maintenance Management (PDF, 82KB) – planning, managing and delivering building maintenance in accordance with the Maintenance Management Framework which will ensure consistency in maintenance outcomes, building performance, risk management and strategic decision-making. 
    • Security Management of Government Buildings (PDF, 94KB) – the process of identifying, implementing and monitoring systems and processes for the protection of building assets against loss, misuse, damage or deprivation of use caused by deliberate acts. 
  •  Disposal:
    • Asset Disposal (PDF, 114KB) – implementing processes and procedures to ensure appropriate asset disposal planning of government buildings which have been identified as surplus to departmental service delivery requirements. 
  •  Decision-making methodologies and supporting guidelines:
    • Asset Review and Analysis (PDF, 111KB) – establishing suitable processes and procedures to ensure appropriate asset review and analysis which supports strategic asset planning for their building portfolios. Project delivery involves development of a project brief, selecting the procurement strategy and the consultants/contractors, design and construction, and handover. 
    • Life-Cycle Planning (PDF, 110KB) – using transparent, informed decision-making processes that take into account the whole-of-life implications of acquiring, operating, maintaining and disposing of a building asset. 
    • Management of Government Building Projects (PDF, 157KB) – selecting and applying tools to plan, organise, manage, procure and control a building project to achieve its objectives. 
    • Mitigating the Impact of Natural Disasters on Government Buildings (PDF, 167KB)  – outlines the key considerations of natural disasters in the planning of new buildings, and refurbishment, retrofitting and maintenance of existing buildings. 
    • Post Occupancy Evaluation (PDF, 102KB) – a structured approach to conducting a post occupancy evaluation of a new or existing facility when it is fully operational which focuses on the users’ interaction with the building, assesses the degree to which the building supports service delivery objectives, assists continuous improvement in the planning process and informs the preparation of defect action plans, at an operational level. 
    • Risk Management (PDF, 96KB) – a systematic process which applies at every phase of a building asset life-cycle (e.g. planning, investment/procurement, management-in-use and disposal) to identify, analyse, assess and treat risks that may impact on an organisation’s objectives. 
    • Value Management (PDF, 107KB) – a structured and analytical process which facilitates good decision-making on the planning, management and use of building assets to achieve best value for money by comparing alternatives based on the relationship between value and total cost. 
    • Workplace Health and Safety (PDF, 89KB) – managing building assets throughout each stage of the life-cycle in a way that positively controls the risks to all persons who might be at risk by the operation of the asset and reduces the human and financial cost of workplace injuries to employers, workers and the community. 

Communication and Engagement

The policy documents listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Executive Director, Communication and Engagement Services
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 3000
  • Advertising Policy and Procedure
  • Approval to Speak at External Events Policy
  • Corporate identity policy
  • Media and Ministerial Statements Policy
  • Online Publishing Policy.

Executive Services Unit

Policy documents and procedures for coordinating ministerial correspondence are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Director, Executive Services and Cabinet Legislation and Liaison Officer
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone (07) 3224 6930

Finance

The policy documents listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Manager, Policy and Statutory Reporting
Finance Directorate, Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3224 6520
  • Financial Management Practice Manual
  • Entertainment and Hospitality Policy and Procedure
  • Fringe Benefits Tax (FBT) Manual
  • Gifts and Benefits Policy and Procedure
  • Goods and Services (GST) Manual
  • Insurance Policy, Guidelines and Procedures
  • Management Consultants Policy and Procedures
  • Corporate Purchasing Cards Policy and Procedure
  • Use of Taxis Policy
  • Use of  Venues for DPW Workshops and Conferences Policy and Procedure.

Housing Services

The Fairness Principles (PDF, 352KB) were created to help assess the fairness of existing and new policies. These principles underpin a new Fairness Charter (PDF, 211KB) , which outlines the roles of the department, its clients and social housing tenants in trying to achieve a fairer outcome.

The Fair absence from your home policy (PDF, 372KB)  give tenants flexibility in how long they can be away from their home for, without having to seek departmental approval. New application procedures will mean that tenants will no longer need to choose between public or community housing when applying for housing assistance (PDF, 372 KB).  The Fair expectations of behaviour policy (PDF, 372KB) considers complex needs or mental health conditions, by offering these tenants extra support that they may need.
 
Specialist homelessness services Guidelines provide information and guidance for specialist homelessness services funded by the department under Homelessness Programs.
 
The Queensland Homelessness Information Platform (QHIP) helps manage demand for homelessness services by supporting clients to access appropriate services based on a consistent assessment, referral and prioritisation process ensuring clients gain access to services without repeating their story to multiple providers. This is supported by the Queensland Homelessness Information Platform Policy 
 
 The Homelessness Vacancy Capacity Management System (VCMS) is an electronic tool that facilitates access to vacancy and capacity information of specialist homelessness services across Queensland.

Human Resources

The policy documents listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Manager, HR Services
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3222 2813
  • Attendance recording policy
  • Conflict of interest policy
  • Criminal History Screening Policy
  • Cultural Leave Policy
  • Discipline Policy
  • Domestic and family violence Policy
  • Employee Complaints Policy
  • Equal Employment Opportunity Policy
  • Equity and Diversity Plan 2011-2012
  • Flexible Work Arrangements Policy
  • Hours of Work Policy
  • Performance excellence policy
  • Reasonable Adjustment for Employees with a Disability
  • Recreation Leave Policy
  • Salary Overpayments Policy
  • Scholarships Policy
  • Smoking Policy
  • Spread of hours Brisbane CBD
  • Staff Opinion Survey Policy
  • Standard of Conduct Policy
  • Student Work Experience Policy
  • Study and Research Assistance Policy
  • Work Health and Safety Policy
  • Workplace Behaviour Policy
  • Workplace Rehabilitation Policy Statement

Information Services Directorate

The policies listed below are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:

Chief Information Officer
Information Services Directorate
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3514 3300
  • Administrative Release of Information Policy
  • Data Custodianship Policy
  • ICT End User Developed Systems Policy
  • ICT Procurement Policy
  • Information Security Management Policy
  • Intellectual Property Policy
  • Recordkeeping Policy
  • Software Asset Management (SAM) Policy
  • Use of ICT services, facilities and devices policy.

Integrity Services Unit

These policy resources are available online:

The following policy document is available on request and will be provided, except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

  • Conflict of Interest Policy and Procedure
  • Contact with Lobbyists Policy

Please contact:

Manager, Integrity Services Unit
Corporate Services, Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 2924

Internal Audit Unit

Internal Audit policy documents and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Head, Internal Audit
Internal Audit Directorate, Department of Housing and Public Works
GPO Box 1435
BRISBANE  QLD  4001
Phone: (07) 3405 3872

Legal Services

Policy documents relating to high level delegations signed by the Minister and/or Director-General are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Director, Legal Services
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 3134
 

Governance, Planning and Performance 

Documentation on the development of departmental integrated planning and policy documents is available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
Director, Planning and Performance Management Unit
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3008 3190
 
The Department of Public Works Strategic Plan 2017-2121 .

QFleet

QFleet operational policies and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:
 
General Manager, QFleet
Department of Housing and Public Works
GPO Box 293
BRISBANE  QLD  4001
Phone: (07) 3008 2633
 
These information resources are available online:

Queensland Government Procurement

The Queensland Procurement Policy (PDF, 1.78MB)  is the government's overarching policy for the procurement of goods and services, including construction.  

The following documents are available online.

Procurement guidance

Sustainable procurement guidance

Integrating sustainability into the procurement process (PDF, 849KB):

Sustainable procurement product guides:



Last updated 22 November 2017    Creative Commons Attribution 4.0 International (CC BY 4.0)


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