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​We are one department made up of different groups, all working for one reason: Queenslanders. We are passionate about delivering a unique blend of practical and human services to the Queensland community.  Here are some of our stories.


 Home is where the heart is


For the recently engaged couple, Allana and Michael, the shift into a new complex in Deception Bay has been a great move.

Read their story

Allana and Michael hug​​


 On a mission for his community


Benton encourages people in his Mount Isa neighbourhood to do the right thing. He is a valued tenant with the Mount Isa Housing Service Centre, which celebrates its 25th anniversary this month.

Read Benton's story

Benton from Mount Isa ​​


 Jody finds new direction through Dignity First Fund


Mum of two, Jody, has had her life transformed by the Dignity First supported project 2nd Shot.

Read Jody's Story

Jody and 2nd Shot van​​​


 Human-centred approach wins global design award


The Queensland Government with Meld Studios has won three prestigious Good Design Awards, the highest honour for design innovation in Australia, in recognition of its human-centred approach to design.

Read about the awards

Jacinta O’Farrell and Deputy Director-General Housing and Homelessness Services Christine Castley accept the Good Design Awards on behalf of the department.


 Not easy being green? Tenant in solar panel program begs to differ


Cairns resident Dallas has been keen to “go green” for years, but he’s had to wait for a new solar panel on public housing trial to really get involved.

Read Dallas' story

Dallas outside his home 


 Judith Phillips can’t help but share the joy her garden brings


Judith Phillips’ garden has brought so much peace and joy into her life she can’t help spreading the love.

Read Judith's story

Judith and Councillor Charles Strunk 


 Employment pathways get tenants on the right track


Several tenants are overcoming barriers to employment with the support of both YFS and the HSC, none more so than long term tenant Noel.

Noel has been supported to get his Cert III in Driving Ops and has passed his Medium Rigid Truck Driving Test – a seemingly small achievement but one which has opened Noel’s eyes to the opportunities available to him in his local community.

Read Noel's story



 Public and private working hand in hand on housing solutions


For property manager Danni Robinson, working with the Gold Coast Housing Service Centre is an extra way she and her team can support private renters in housing need.

Read Danni's story



 The garden gnomes of Sarawak Avenue


​For the residents of Sarawak Avenue, Palm Beach, their communal garden brings more than just fresh herbs and a shady spot to gather.

Read their story



 Award-winning Mackay garden a daily passion


It may be small, but the courtyard garden of Len Jones is perfectly formed, with a vibrant display of over 50 plants that has landed him recognition in the My Home Awards.

Read Len's story

Len My Home Awards Mackay winner 


 Helping Inala evolve


Margarete has moved house about ten times in her life, but she has always found herself gravitating back to Inala, the suburb she loves most. The Inala Housing Service Centre is celebrating its 25th birthday on 2 March.

Read Margarete's story


 At home in the garden


Georgie Suttie has lovingly shaped the garden at her Wynnum home into a shady oasis which has bought her recognition in the department’s My Home Awards.

Read Georgie’s story

Georgie in her garden 


 A safe place to call home


To meet her, you’d never know the years of heartache and abuse that Antoinetta has lived through.​

Her smile is constant, and she is almost always laughing and making jokes.

Read Antoinetta​'s story​

Antoinetta in her kitchen cooking


 From homeless to home owner


Finding herself homeless at 19, Willemina was living a very different life to the one she had planned.

Read Willemina's story

Willemina working at Head Office for Housing and Public Works 


 Improving home functionality

​​Until recently, Wide Bay public housing tenant Steve was unable to use his shower. A spinal injury left Steve a paraplegic, making it difficult for him to mobilise around his home. A visit from the department’s local occupational therapist, Michelle, has changed that.

Read how Michelle helped



 A brighter future for Ayden thanks to tenancy training


Before he did the Skillsets for Successful Tenancies—Dollars and Sense training program, Ayden was having a tough time getting going in life.​​

Read Ayden's Story



 Partnerships with real estate agents bring certainty for tenants


Kayla became homeless and sought help from the Skillsets for Successful Tenancies program, gaining skills that helped her and her daughter get off the streets.

Read Kayla's story

Woman smiling


 RentConnect celebrates 10-year anniversary


Ten ​years ago this month, RentConnect kicked off as a small two-person trial in Rockhampton and Caboolture. 

Read about RentConnect

RentConnect ​​


 Lives changed through social procurement


We’re helping to create a brighter future for young people in Logan thanks to a partnership with yourtown Social Enterprises, which offers paid on-the-job training and skills development.

Read their story

yourtown group 

 Breathing life into power savings


Rockhampton mother-of-five Jacky hopes she will be saving money on her next electricity bill.

Read Jacky's story

Home with Solar panels 


 Meet Sara Tait, our Housing and Homelessness Ambassador


We are lucky to have Sara as our roving reporter, giving us an insight into the work of our local housing and homelessness service partners on the coast.

Read Sara's story



 50 years of service… almost


Housing officer Paul began working with the Department in 1971. Paul will celebrate with his fellow staff at the Cairns Housing Service Centre which celebrates its 25th birthday on 29 March.

Read Paul's story

Housing officer Paul at the Cairns HSC 


 A starring role in helping renters


For renters, it can be difficult to navigate and understand tenants’ rights and responsibilities.

But there is help available for people who need tenancy advice and support. QSTARS  is a free advice and support service provided by Tenants Queensland and available to all renters in Queensland.

Read about QSTARS



 Riding the nanna mower


Therese McLean has some simple advice for her staff; “treat our clients as if you were dealing with your own family members.” Therese is the Area Manager for the Bayside Housing Service Centre which celebrates its 25th anniversary on 9 March 2018.

Read Therese's story



 A place to belong


Gold Coast local Peter owes his life to Havafeed

On Australia Day 10 years ago, Peter found himself wandering the streets of the Gold Coast with no money or belongings. A volunteer from the not-for-profit community organisation Havafeed saw Peter and invited him in.

Read Peter's story


 Taking charge of life


Public housing provided Mackay tenant Merrilyn with the stability she needed to raise three kids who have grown into successful adults.

Read Merrilyns' story



 A pathway to own a home

​​Helping Queenslanders become home owners is one of the joys of the job for Client Service Manager Leanne Wein and the team in Loans and Debt Management.

Read the Randall family story

Randall family 


 Making connections


Our staff collaborate with external service providers to help clients find a housing solution that works. 

Read about Tracey and Ezzat

Tracey, Ian and Ezzat at Ezzat's new home 


 Awards recognise excellence through collaboration


Behind every piece of work we deliver are hardworking and dedicated people. At HPW we take time to recognise and celebrate our outstanding achievements.

Read about the award winners



 Our journey - HPW achieving White Ribbon Accreditation


​​We are very proud to announce we have achieved our goal of attaining White Ribbon Accreditation.​

Read about our journey​

HPW staff with White Ribbon canvas 


 Free training program to improve public housing tenant life skills


Dollars and Sense for Public Housing Tenants is a tenancy skills training program delivered by inCommunity Inc.​​

Read about the program

tenants at training 


 There’s no place like home


Being part of a community, having a safe home with a garden and a canine companion means everything to Judy.

Read Judy's story

judy sitting outside in her garden


 Commitment to community sees volunteer win housing honour


Maureen Hurst has dedicated over 30 years to helping those in need in Townsville.

Read Maureen's award-winning story

Maureen speaking 


 Friendships are blooming in Aspley


Over a cup of tea and some biccies, a small group of public housing residents planted the seed of an idea of a new garden in their backyard.

Read their Story

Friends with gardening supplies​​​


 Building a life around housing


For 32 years, Joanne has built a life around her job as a Toowoomba Housing Officer.

Read Joanne's story



 Avoiding bill shock


Keeping a lid on the cost of living while raising four children is no easy task, but it’s a challenge that Cairns couple Robert and Lilly have faced head-on.

Read Robert and Lilly's story

Robert and Lilly with their family outside their house 


 Building engines in the backyard


Bruce is one of 800 people living in public housing in Cairns and Rockhampton who are expected to have solar installations this year.

Read Bruce's story

Bruce and his house with Solar panels 


 Meet Dan Smith, our Housing and Homelessness Ambassador


Dan is a swimming champion, who has competed at the 2016 Rio Olympics, 2015 World Championships and recently competed for selection for the Gold Coast 2018 Commonwealth Games.

Read Dan's story



 Neighbours make knitting as easy as a, b, c


Aileen, Barry and Colleen - or A, B, C as they call themselves - knit bears for kids in hospital. They have a goal to make 365 this year, that’s one a day.

Read their story

The knitting trio showing their bears 


 Key players helping vulnerable people


There is a lot being done to assist people in housing need in the lead up to GC2018 and the team at the Gold Coast Housing Service Centre is in the thick of the action.

Read Rebecca's story

Rebecca at the Gold Coast Housing Service Centre 


 Bringing fresh energy

​The Building Industry and Policy division is a particularly busy environment, as the team works hard to deliver the Queensland Building Plan.

Read Madeleine's story



 HPW stonemasons follow family tradition


​​It has been a long time coming, but the complete restoration of Parliament House has been a labour of love for HPW stonemasons Dave Thurlow and his son Mitchell.

Read the Thurlow's story

Stonemason's Dave Thurlow and his son Mitchell. 


 Another successful Ekka


The Ekka is over for another year, and once again HPW staff enthusiastically volunteered to represent our department and engage with the public on our ‘Welcome to our place’ stand.

Read about Ekka 2017



 Building relationships


"Service delivery has always been a strong focus and a passion for me, and I’m excited to have the opportunity to play a leading role in the delivery of housing to the people of Queensland," Mick Linnan.

Read Mick's story

Photo of Mick Linnan 


 Sustaining young tenancies


The Sustaining Young Tenancies pilot project, funded by the department and delivered by Brisbane Youth Services, is helping vulnerable young people find a place to live and make a life for themselves.​

Read about the Sustaining Young Tenancies pilot program


 Cooking up a storm


​​A Queensland Government Dignity First grant has helped Communify Qld upgrade the New Farm Neighbourhood Centre and expand its ‘Let’s Eat Together’ service.​

Read about the program

Young male placing tray in the oven


 Have a story to share?


​Do you have a story about our department you would like to share? We are looking for unique stories.

You can contribute by emailing:


 Our HPW, Our Future


In October 2016, we launched our story, “Our HPW, Our Future”. Over 200 HPW staff from across the state told their stories.

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