Our policies

Our policies and procedures

• Complaints management
• Housing strategy
• Human Services Quality Framework
• Information privacy
• Open data
• Queensland Government Enterprise Architecture (QGEA)
• Queensland State Archives (QSA)

Complaints management

We welcome your compliments, complaints, or any other feedback that will help us improve our services.

For information about how we handle complaints, read the:

• Complaints Management Policy (PDF, 573.85 KB)
• Complaints Management Procedure (PDF, 896.51 KB).

Read the public interest disclosures for information relating to public interest disclosures including complaints involving suspected corrupt conduct.

Public interest disclosures

For information relating to public interest disclosures (including complaints involving suspected corrupt conduct), read the:

• Prevention and Management of Corrupt Conduct and Public Interest Disclosure Policy (PDF, 501.68 KB)
• Prevention and Management of Corrupt Conduct and Public Interest Disclosure Procedure (PDF, 499.34 KB).

Housing strategy

The Queensland Housing Strategy 2017-2027 is a 10-year framework driving key reforms and targeted investment across the entire housing continuum.

The strategy redefines how the Queensland Government will deliver housing to support urban renewal, generate new jobs, provide affordable housing and drive innovative housing design that responds to contemporary housing needs.

Human Services Quality Framework

The Human Services Quality Framework (HSQF) is a system for assessing and promoting improvement in the quality of human services.

The HSQF applies to a range of human service providers delivering services in Queensland including:

• organisations funded to deliver human services under service agreements, or other specified arrangements, with the following participating Queensland Government departments:
  • Department of Youth Justice, Employment, Small Business and Training (DYJESBT)
  • Department of Housing (DOH)
  • Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts (DTATSIPCA)
  • Department of Justice and Attorney-General (DJAG)
  • Department of Child Safety, Seniors and Disability Services (DCSSDS)
• organisations funded to deliver child protection placement services in-scope of licensing under an Individualised Placement and Support Agreement (IPSA) with DCYJMA
• organisations funded by Queensland Health that have been advised by Queensland Health that they can use HSQF to meet quality requirements.

The Human Services Quality Framework (PDF, 5.5MB) describes how HSQF applies to in-scope organisations and services.

The HSQF is administered by the Department of Child Safety, Seniors and Disability Services (DCSSDS) for participating Queensland Government departments.

For detailed information about HSQF, including guides and resources, please visit the HSQF website.

Information privacy

The Queensland Government collects and manages personal information held in government in accordance with Information Privacy Act 2009. The primary intent of the legislation is to protect the personal information collected and used in the delivery of government services and the conduct of government business.

Read about Right to Information.

Open data

The Open Data Strategy refers to the department’s plan to deliver the Queensland Government’s Open Data Initiative, which the department is responsible for leading. The Government’s commitment to open data is outlined in the Queensland Government Open Data Policy Statement (PDF, 404KB).